Frequently Asked Questions

Breakfast is complimentary to all guests with a World of Hyatt Membership. If you do not wish to sign up for World of Hyatt, breakfast is $13 per room, per night.

Yes, we recommend our partner, Epic Mountain Express. To book simply call 970-754-7433. Be sure to have your flight information readily available as the booking is made based on flight times.

Your resort fee includes Wi-Fi access in guest rooms and public areas; access to our Spa amenities, pool, hot tubs and 24/7 fitness center; equipment valet to securely store your skis, snowboards, bicycles and golf clubs; Business Center access; morning drip coffee and hot tea from the Gallery Kitchen; daily maid service and bell service upon request.

Keystone offers complimentary shuttles throughout the resort. Shuttles run on a regular Winter schedule (check KeystoneResort.com or the front desk for the full schedule) or on-call during the summer season. During the summer, to request a shuttle, please speak with our Front Desk or dial extension 4200 from in-room phones or 970-496-4200. All shuttles will pick up and drop off on Highway 6, in front of the Hyatt Place Keystone.

We do not offer room service; however we do offer a 24 hour limited menu. To place an order, dial the front desk from your room phone. To-go food orders may be picked up at the bar. 24 hour items are noted on the menu by a “moon” icon.

Please include the name of the guest.

Attention to “Hyatt Place Keystone”.

To ship with FedEx or UPS—Ship to 0633 Tennis Club Road, Keystone, CO 80435

To ship with US Mail—Ship to PO Box 38, Keystone, CO 80435

There is an ATM located on the lower level of the Hyatt Place Keystone in front of the elevators.

Ice Machines can be found every floor.

We do not offer vending machines on property; however our Market, located on the 1st adjacent to the front desk offers 24 hours access to water, soda, snacks, and other miscellaneous needs and amenities.

Keystone Emergency Services (KES) can be reached 24/7 by dialing Guest Services at 970-496-4000. KES is the resort’s on-site medical and security team ready to assist. The Front Desk can also assist with reaching out to KES if needed.

In the event of a medical or safety emergency, please call 9-1-1.

River Run Village is located ½ mile away from the Hyatt Place Keystone, just a short shuttle ride away! Gondola or Lift Tickets can be purchased at the Ticket Office in River Run, or from KeystoneTickets.com. Tickets are available for skiing/snowboarding (Winter), Biking (Summer) and scenic foot passenger tickets (Winter & Summer). Keep an eye out on our website for events that include free rides up the gondola, like Friday Afternoon Club on select Summer Fridays with live music and games!

With so much to do here in Keystone, our Activities & Dining team is ready to help you book exactly what your friends and family wants! They can be reached via phone at 970-496-4386 or online at KeystoneResortActivities.com. Check out our Play Guide, available at the front desk for more information!

Yes! We love to see our furry friends here, though if you choose to, please keep in mind the following:

Only dogs weighing 50 pounds or less are permitted. Two dogs may be allowed in a guestroom, prodived the combined weight of both dogs does not exceed 75 pounds. 
For guest staying 1-6 nights, a $75 non-refundable pet fee will be administered.  Guests staying 7-30 nights, a $75 non-refundable pet fee plus an additional $100 cleaning fee will be administered.  

When you arrive, you will find yourself in the Hyatt Place Keystone valet circle. After you check in for your room, you will be able to park your vehicle for $10 per night.

Yes, there is coin operated laundry located on-site, by Dry Cleaning service is available Monday – Friday.

All guest rooms are equipped with a mini refrigerator, coffee maker, hair dryer, and an iron and ironing board.

Your luggage can be stored at the Hyatt Place Keystone until you are ready to depart or your shuttle leaves. This includes bikes and other large storage items.

The Hyatt Place Keystone does not allow roll-aways in rooms. Many of our one king bed rooms, however, boast a pull out sofa for your convenience.

The Hyatt Place Keystone’s business center is open 24/7 and is complimentary for all hotel guests. It is equipped with two computers and one printer.