Frequently Asked Questions
We have the Answers
Please include the name of the guest.
Attention to “Hyatt Place Keystone”.
To ship with FedEx or UPS—Ship to 0633 Tennis Club Road, Keystone, CO 80435
To ship with US Mail—Ship to PO Box 38, Keystone, CO 80435
There is an ATM located on the lower level of the Hyatt Place Keystone in front of the elevators.
Ice Machines can be found every floor.
We do not offer vending machines on property; however our Market, located on the 1st adjacent to the front desk offers 24 hours access to water, soda, snacks, and other miscellaneous needs and amenities.
Keystone Emergency Services (KES) can be reached 24/7 by dialing Guest Services at 970-496-4000. KES is the resort’s on-site medical and security team ready to assist. The Front Desk can also assist with reaching out to KES if needed.
In the event of a medical or safety emergency, please call 9-1-1.
Yes! We love to see our furry friends here, though if you choose to, please keep in mind the following:
Only dogs weighing 50 pounds or less are permitted. Two dogs may be allowed in a guestroom, prodived the combined weight of both dogs does not exceed 75 pounds.
For guest staying 1-6 nights, a $75 non-refundable pet fee will be administered. Guests staying 7-30 nights, a $75 non-refundable pet fee plus an additional $100 cleaning fee will be administered.