We Are Epic Together
For the 20/21 season all pass holders get free Epic Coverage, which gives refunds for certain resort closures (e.g. COVID-19), job loss and more. Plus, 19/20 season pass holders get credits for last season.
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GUEST REFUND REQUEST FORM
In response to the unprecedented circumstances surrounding coronavirus (COVID-19), Vail Resorts has announced today that all of its North American resorts will be closed for the 2019-20 winter ski season. The Company will consider reopening Breckenridge Ski Resort in Colorado, Heavenly Mountain Resort in Lake Tahoe and Whistler Blackcomb in British Columbia in late April/early May, dependent on the situation with COVID-19 as well as weather conditions. Given the unprecedented circumstances, there is not a requirement to get a refund or make changes in-resort. Please complete this form to submit for a refund or credit, subject to applicable terms and conditions for the following products:
- Lift Tickets
- Ski & Ride School
- Lodging and Vacation Packages
- Winter Activities
- Childcare Bookings
- Equipment Rentals (booked on RentSkis.com or SkiRentals.com)
WITHOUT SKI PATROL AND TERRAIN MAINTENANCE IT IS UNSAFE FOR SKIERS, RIDERS, THOSE SLEDDING AND FIRST RESPONDERS. THANK YOU FOR RESPECTING ALL POSTED CLOSURES
UPHILL ACCESS IS CURRENTLY CLOSED ON ALL PORTIONS OF KEYSTONE UNTIL FURTHER NOTICE.
Need Assistance?
As a result of COVID-19 “stay at home” orders, we have temporarily closed the Vail Resorts Call Center. For assistance with refunds, visit Snow.com/RequestRefund. For all other questions, email comments@vailresorts.com or visit snow.com for our latest updates and announcements.