GUEST SERVICES
Being able to play and enjoy yourself like a kid is what makes Keystone the ultimate mountain playground. And we're here to help you do just that—as safely and as care-free as possible.
Hours of Operation
2020-21 Winter Dates
Keystone is open 9 a.m. - 4 p.m. until April 4, 2021
We've re-imagined the winter experience to keep you safe this season. Learn more here.
Lost and Found
Oh no! Misplace a personal item? We're happy to help with the search.
Please complete the appropriate form below and we'll get to work right away on finding your item. Additionally, our Mountain and Hospitality Guest Services teams are here to help trying to locate lost items and can be reached at the numbers below.
Guest Service Phone Numbers:
On-Mountain Lost & Found: 970.496.4587
In-Resort Lost & Found: 970.496.4000
Lost and Found Forms:
On-Mountain Lost Items
Got Questions? Ask Emma.
Emma is the world's first digital mountain assistant who can help you with any questions about the resort experience (weather conditions, terrain status, etc.).
From "what's the weather like?" to "where's a good spot to eat?", Emma has the answers.
Available at Keystone and eight other Epic Pass resorts.
Text EMMA at 77477.