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2022/23 EPIC Coverage Refund Policy Terms & Conditions

Last Updated: March 21, 2022 

Please read these terms and conditions (“Terms”) carefully. These Terms (in their entirety) form a binding agreement between you and the Vail Corporation d/b/a Vail Resorts Management Company, including its subsidiaries and affiliates (“Vail Resorts”, “we” or “us”). 

ADVISORY 

SECTION G.6 OF THESE TERMS INCLUDES A FORUM SELECTION CLAUSE BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO SELECT A FORUM FOR LITIGATION RELATING TO OR ARISING OUT OF THESE TERMS OTHER THAN THE FORUM SPECIFIED IN THESE TERMS. 

SECTION G.8 OF THESE TERMS INCLUDES A RELEASE BY WHICH YOU WILL FORFEIT CERTAIN CLAIMS YOU MAY HAVE AGAINST VAIL RESORTS, ITS AFFILIATES, ITS SUBSIDIARIES, OR ITS PARTNERS. 

SECTION G.9 OF THESE TERMS INCLUDES CERTAIN LIMITATIONS OF LIABILITY BY WHICH YOU WILL FORFEIT ANY RIGHTS TO RECOVER CERTAIN TYPES OF DAMAGES. 

SECTION G.11 OF THESE TERMS INCLUDES A CLASS ACTION AND JURY WAIVER BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO A JURY TRIAL OR TO BRING A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION RELATING TO OR ARISING OUT OF THESE TERMS.
 

SECTION A 

OVERVIEW AND DEFINITIONS 


1. EPIC Coverage. The EPIC Coverage Refund Policy (“EPIC Coverage”) is Vail Resorts’ refund policy for all Season Passes. All Season Passes are NON-REFUNDABLE except as set forth in these Terms. EPIC Coverage applies only to Season Passes. It does not apply to any other lift access products.   

2. Definitions. The following definitions apply to these Terms. 

“Core Season” means the period of December 7, 2022 through April 17, 2023, which shall be deemed to consist of one hundred thirty-two (132) days. 

“Credit Rollover” means a Reservation Availability Credit Rollover, C&C Credit Rollover, or Personal Event Credit Rollover, as defined in the 2020/2021 Epic Coverage Refund Policy Terms and Conditions found here. 

“Domestic Partner” means your spouse or domestic partner who lives in the same Permanent Residence. 

“Family Member” means your child, Domestic Partner, brother, sister, mother, father, step-child, step-brother, step-sister, step-parents, legal guardian, foster child, ward or legal ward. 

“Fixed Season Pass” means a season pass that gives the holder a fixed number of days to use the pass throughout the season, usually ranging from one (1) to ten (10) days. A list of Fixed Season Passes can be found here.  

“General Season Pass” means a season pass that is not limited to a fixed number of days during the season, such as an EPIC Pass or EPIC Local Pass. A list of General Season Passes can be found here. 

“Season Pass” or “Pass” means a Fixed Season Pass or a General Season Pass. 

“Partner Resort” means a resort on the list of Partner Resorts found here. 

“Permanent Residence”  means your fixed, permanent and principal home for legal and tax purposes. 

“Physician” means a licensed medical providers practicing in the fields of medical, surgical, dental, or psychiatric services who is acting within the scope of their license and who is not you, a traveling companion, a Family Member, a person related to you or a business partner. 
 
“Priority Day” means one or more days in the Core Season that you may designate for EPIC Coverage protection. The maximum number of Priority Days for each Pass is the lesser of (i) the number of days available on your pass, and (ii) seven. 

“Purchase Price” means the amount you paid for your Season Pass, net of any taxes, discounts, promotions, or credits (including any Credit Rollover). 

“Reservation System” means an online system in which pass holders are required to reserve dates to ski or ride at resorts, and which is in effect for the entire Core Season and for all North American resorts. 

“Vail Resorts” means the Vail Corporation, doing business as Vail Resorts Management Company, including any of its subsidiaries and affiliates. 

“Vail Resorts Parties” means Vail Resorts and each of its resorts, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, representatives and agents, together with each Partner Resort and their operators, subsidiaries, or affiliates and each of their respective officers, directors, employees, contractors, representatives and agents. 

SECTION B 

GENERAL LIMITATIONS ON REFUND ELIGIBILITY 


1. EPIC Coverage Only. Your Season Pass is NON-REFUNDABLE unless it qualifies for a full or partial refund under these Terms because of a Priority Day Cancellation Event, an Extended Resort Closure Event, or a Qualifying Personal Event (each as defined below, together the “Qualifying Events”). You will not be eligible for a refund for any other reason, including but not limited to the following: 

a. Weather and Wind. You will not be eligible for a refund based on any inability to use your Pass due to weather-related or wind-related events, including snow levels. 

b. Transportation Issues. You will not be eligible for a refund based on any inability to use your Pass due to any road closures, traffic issues, parking constraints, flight cancellations, or transportation issues. 

c. Vaccine Requirements. You will not be eligible for a refund based on any inability to use your Pass due to any federal, provincial, state, or local vaccine requirement, or any vaccine passport or other proof or attestation of vaccination required by any governmental or private entity.  

d. Psychological Conditions. Except as set forth in Section E, you will not be eligible for a refund based on any inability to use your Pass due to any mental health, nervous, or psychological conditions. 

e. Reservations. Except as set forth in Section F, you will not be eligible for a refund in the event that reservations are required to ski or ride at a resort. 

f. Guest Experience. You will not be eligible for a refund based on your guest experience at any resorts, facilities, or amenities, including with respect to any parking-related matters (such as parking constraints, reservation requirements, or fees), lift closures, the inability to use or access any terrain, or the inability to use or access any resorts, facilities, or amenities (except for qualifying Resort Closure Events as set forth in these Terms).  

g. Criminal Acts. You will not be eligible for a refund based on an inability to use your Pass due to any criminal acts you commit. 

h. Pass Revocation. You will not be eligible for a refund based on any inability to use your Pass due to your Pass being revoked, confiscated, canceled, and/or de-activated because Vail Resorts, its Partner Resorts, or the ski area operator determined, in their sole and exclusive judgment, that you acted in a manner that could endanger the safety or health of any person, violated any law or resort or facility policy, engaged in any fraud, misconduct, or malfeasance, created a nuisance, failed to pay any amounts due for your Pass, or for other good cause. 

2. No EPIC Coverage for Partner Resorts. Only resorts owned and operated by Vail Resorts are covered by EPIC Coverage. EPIC Coverage does not provide refunds related to any Partner Resorts or in connection with any matters concerning Partner Resorts.  

3. No EPIC Coverage for Australian or European Resorts. Only North American resorts are covered by EPIC Coverage. EPIC Coverage does not provide refunds related to any resorts in Australia or in connection with any matters concerning any resorts in Australia or Europe.

4. No Days Remaining on Fixed Season Pass. You will not be eligible for any refunds if you have used all of the days on your Fixed Season Pass. 

5. Single Refund Eligibility. In the event you submit multiple timely and valid requests for refunds, Vail Resorts will process the request that provides the highest available refund amount under these Terms and all other requests will be rejected and null and void. 

6. Epic®Flexpay Refunds. If you qualify for a full or partial refund under these Terms and purchased your Season Pass using Epic®Flexpay, Vail Resorts will process your refund in accordance with these Terms and issue any refund directly to the purchaser of the eligible Season Pass. Epic®Flexpay is a buy now, pay later payment option offered through Uplift, Inc. (“Uplift”), a third-party lender. Vail Resorts is not a party to your financing arrangement with Uplift and expressly disclaims all responsibility and liability relating to or arising in any way from your relationship with Uplift. More information on Uplift’s terms may be found here. 

7. Maximum Refund. In no event shall any refund exceed the Purchase Price of your Season Pass. 

SECTION C 

EPIC COVERAGE ELECTIONS 


1. Choose Core Season or Priority Days. EPIC Coverage is designed to provide individualized refund protection, and you may elect either the “Core Season” or “Priority Day” option. Your election impacts the amount of refund you are eligible to receive under these Terms if a Qualifying Event occurs. If you make a Core Season election, you must also make either a “Primary Resort” or “All Resorts” election under EPIC Coverage. Some resorts may not be available for selection as a Primary Resort.  

2. Making your Election. You may make your election under EPIC Coverage through the “My Account” section online at epicpass.com or by calling 970.754.0057. The ability to make your elections may not be available at the time of your purchase, but will be made available prior to the start of the Core Season.  

3. Deadline to Make or Change your Election. Prior to the start of the Core Season, Vail Resorts will provide instructions via email regarding how you may make, update, or change your elections. If you purchase more than one Season Pass and any of those Passes are upgraded or refunded, in part or in full, your elections on all remaining Passes will automatically revert to the Default Election as set forth in Section C.4. 

4. Default Elections. Your elections will automatically be set to the “Core Season” and “All Resorts” elections under EPIC Coverage upon your purchase. These elections will govern until such time as Vail Resorts makes alternative elections available and you select such alternative elections, if you so choose. If you have not made any alternative elections under EPIC Coverage before the applicable deadlines for doing so, your elections will remain automatically set to the “Core Season” and “All Resorts” elections under EPIC Coverage. 
 

SECTION D 

C&C REFUNDS 


1. Refund Eligibility. You may be eligible for a “Closure and Cancellation Refund” (or “C&C Refund”) if a Priority Day Cancellation Event or an Extended Resort Closure Event occurs. 

a. A “Priority Day Cancellation Event” occurs when Vail Resorts cancels one or more of your Priority Days due to a Resort Closure Event.  

b. A “Resort Closure Event” occurs at a resort when no lifts are operating at that resort due to one or more of the following reasons: 

i. The occurrence of a disease, epidemic, or pandemic, including the ongoing COVID-19 pandemic; 

ii. The occurrence of a flood, hurricane, tornado, earthquake, fire, or volcanic eruption (each a “Natural Disaster”); 

iii. The occurrence of a terrorist attack; or 

v. The occurrence of a hostile or war-like action. 

c. An “Extended Resort Closure Event” occurs if you elect Core Season and one of the following occurs: 

i. You elected a Primary Resort and the Primary Resort you selected is closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event. 

ii. You purchased an EPIC Pass, EPIC Local Pass, EPIC Military Pass, or EPIC Day Pass, elected All Resorts, and all of the following ten resorts are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event: Vail, Whistler Blackcomb, Breckenridge, Beaver Creek, Crested Butte, Keystone, Park City, Heavenly, NorthStar and Kirkwood. 

iii. You purchased a Northeast Value Pass, elected All Resorts, and all of the following five resorts are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event: Stowe, Mount Snow, Hunter, Okemo and Mount Sunapee. 

iv. You purchased any Season Pass other than those identified in Section D.1.c(i)-(iii) above, elected All Resorts, and all of the resorts to which your Pass provides free access for six (6) or more days during the Core Season are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event. 

Your eligibility for a refund and the amount of any refund due to an Extended Resort Closure Event is specific to the Extended Resort Closure Event applicable to the Pass you purchased and elections you made. 

2. Refund Amount. If you are eligible for a C&C Refund, the amount of your refund will be a percentage of your Purchase Price (i.e., the “C&C Refund Percentage”). The use of your Season Pass at Partner Resorts or outside of the Core Season, including during early season skiing or riding with EDGE Cards (or other products with similar offerings), will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible. If your C&C Refund Percentage as determined by the applicable formula below is zero or a negative number, you will not receive any refund. 

a. Core Season Election or Default with General Season Pass. If you have a General Season Pass and elected or defaulted into Core Season coverage, your C&C Refund Percentage will be calculated based on the following formula: 

Formula 

b. Core Season Elections or Default with Fixed Season Pass. If you have a Fixed Season Pass and elected or defaulted into Core Season coverage, your C&C Refund Percentage will be the lesser of: (i) the percentage of days lost in the Core Season due to Extended Resort Closure Events, and (ii) one minus the number of days you used your Pass divided by the number of days available on your Pass up to a maximum of seven (7), as reflected in the following formula:

Formula 

c. All Others. If you did not elect or default into Core Season coverage, your C&C Refund Percentage will be calculated based on the following formula:

Formula

3. Credit Rollover. If you used a Credit Rollover towards the purchase of a 2021/2022 Season Pass and you are eligible for a C&C Refund, you may be eligible to apply all or a portion of the Credit Rollover towards the purchase of an equal or greater value pass for the 2022/2023 ski and ride season (the “22/23 Credit Rollover”). The amount of your 22/23 Credit Rollover will equal your C&C Refund Percentage multiplied by the amount of your Credit Rollover actually applied to your 2020/2021 Season Pass. If your C&C Refund Percentage was zero or a negative number, you will not be eligible for any 22/23 Credit Rollover. You can only redeem your Credit Rollover towards the purchase of a single Season Pass for the 2022/2023 season. You cannot redeem any portion of your Credit Rollover for cash. If the Season Pass you purchase for the 2022/2023 season costs less than your 22/23 Credit Rollover, the remaining portion of the 22/23 Credit Rollover will be forfeited. Your 22/23 Credit Rollover is non-transferrable. You must use your 22/23 Credit Rollover on or before September 5, 2022 or it will expire and be forfeited. Vail Resorts may, in its sole discretion, elect to convert any Credit Rollover or 22/23 Credit Rollover to a refund at any time. 

4. C&C Refund Processing. No action is required of you if you are eligible to receive a C&C Refund. Vail Resorts will calculate, process, and notify you of your C&C Refund between May 1, 2023, and May 31, 2023.  

5. No Access After Refund. If you receive any C&C Refund, the Pass for which you received the refund will cease to be valid and you will no longer be able to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the 2022/2023 season. 
 

SECTION E 

PERSONAL EVENT REFUNDS 

1. Refund Eligibility. You may be eligible for a “Personal Event Refund” if you are prevented from using your Pass during the Core Season due to a “Qualifying Personal Event.” A Qualifying Personal Event is one or more of the following:
a. Stay-at Home Order. You are unable to use your Pass during the Core Season because the municipality, county, state, province, or country in which your Permanent Residence is located is subject to a mandatory governmental “stay-at-home” or “shelter-in-place” order lasting thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season.  

b. Tourist Visa Rejection. You are unable to use your Pass during the Core Season due to a tourist visa rejection that prevents your entry into the United States or Canada. Vail Resorts may require verifiable proof of visa rejection as a condition of eligibility for a refund under this Qualifying Personal Event.  

c. Travel Restrictions - United States. You are unable to use your Pass during the Core Season due to a government-imposed prohibition on your entry into the United States that affects all similarly situated travelers for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season.   

d. Travel Restrictions - Canada. You are domiciled in the: (i) State of Washington or outside of the United States or (ii) United States and your Pass only provides you with access to Whistler Blackcomb, and you are unable to use your Pass during the Core Season due to a government-imposed prohibition on your entry into Canada or the Province of British Columbia that affects all similarly situated travelers for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. 

e. Job Loss. You are unable to use your Pass during the Core Season because, after you purchase your Pass, you or your Domestic Partner are/is involuntarily terminated or laid off from full-time employment by an employer for which you or your Domestic Partner had been continuously employed for at least one year immediately preceding the termination or lay off. This provision is not applicable to part-time employees, temporary employees, independent contractors, gig workers, or self-employed persons. 

f. Furlough. You are unable to use your Pass during the Core Season because, after you purchase your Pass, you or Domestic Partner who lives in the same Permanent Residence is furloughed for a period of six (6) months or longer from full-time employment by an employer for which you or your Domestic Partner had been continuously employed for at least one year immediately preceding the furlough. This provision is not applicable to part-time employees, temporary employees, independent contractors, gig workers, or self-employed persons. 

g. Work Visa Renewals. You are unable to use your Pass during the Core Season because you or your Domestic Partner require a work visa to be employed in the United States or Canada and your work visa is not renewed after you purchase your Pass. This provision is not applicable to part-time employees, temporary employees, independent contractors, gig workers, or self-employed persons. 

h. Employment Transfer. You are unable to use your Pass during the Core Season because you or your Domestic Partner have an involuntary, employer-initiated transfer after you purchase your Pass that: (i) is within the same organization for which you or your Domestic Partner have been continuously employed for at least one year immediately preceding the transfer; and (ii) involves your or your Domestic Partner’s relocation from your current Permanent Residence to a residence that is 100 or more miles further away from any resort covered by your Pass. This provision only applies if you live within 150 miles of a resort for which your Pass provides access. 

i. Military Service. You are unable to use your Pass during the Core Season because after you purchase your Pass, you or your Domestic Partner are called to military service, your military leave is revoked, you are deployed or you are reassigned to a different duty station that is 100 or more miles further away from any resort covered by your Pass than your current assigned duty station. 

j. Illness or Injury of You or a Family Member. You are unable to use your Pass during the Core Season because you or a Family Member who lives in the same Permanent Residence as you suffers an accidental bodily injury, a physical illness, or a physical disease that: (i) is diagnosed by a Physician after you purchase your Pass or (ii) presents significant new or worsening symptoms that are diagnosed by a Physician after you purchase your Pass. To qualify, the injury, illness, or disease must prevent you from using your Pass for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. This provision applies only if you provide verification from a Physician. 

k. Mental Health Conditions. You are unable to use your Pass during the Core Season because a Physician has admitted you to in-patient treatment or hospitalization for at least thirty (30) or more consecutive days, at least seven (7) of which are during the Core Season.  

l. Death. You are unable to use your Pass during the Core Season due to your own death (in which case the refund will be awarded to another Family Member) or the death of a Family Member who lived in the same Permanent Residence that occurs after you purchase your Pass.  

m. Natural Disaster. You are unable to use your Pass for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season, because your Permanent Residence is made uninhabitable (meaning the building structure is unstable and there is risk of collapse) after you purchase your Pass in whole or in part due to a Natural Disaster (as defined above) after you purchase your Pass. 

n. Subpoena/Jury Duty. You are unable to use your Pass during the Core Season because you are subpoenaed or required to serve on a jury and that subpoena or jury service prevents you from using your Pass for thirty (30) days, at least seven (7) days of which are during the Core Season. 

o. Student Transfer. You are a college student, enrolled in at least twelve (12) credits if you are an undergraduate or six (6) credits if you are a graduate student, and you are unable to use your Pass during the Core Season because, after you purchased your Pass, you (a) transfer to a school located 100 miles or more further away from any resort covered by your Pass than your current school, (b) are accepted into a foreign study program that will cause you to be out of the country for thirty (30) or more consecutive days during the Core Season or (c) graduate and begin work at a job that is 100 or more miles further away from any resort covered by your Pass than your current school. This provision only applies if your current school is located within 150 miles of a resort for which your Pass provides access. 
 
p. Pregnancy. 
 
i. You are unable to use your Pass during the Core Season because you or your Domestic Partner learn you are pregnant after you purchase your Pass. 

ii. You are unable to use your Pass during the Core Season because you or your Domestic Partner are pregnant and a Physician (i) admits you or your Domestic Partner to the hospital for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season or (ii) advises you or your Domestic Partner not to ski or ride. 
 
q. Adoption. You are unable to use your Pass during the Core Season because you adopt a child after you purchase your Pass. 

r. Minor Dependent. You are under the age of eighteen (18) and are unable to use your Pass because Family Member who lives in the same Permanent Residence has experienced a Qualifying Personal Event.  
 
2. Refund Amounts. If you are eligible for a Personal Event Refund, the amount of your refund will be a percentage of your Purchase Price (the “Personal Event Refund Percentage”). The use of your Season Pass at Partner Resorts or outside of the Core Season, including during early season skiing or riding with EDGE Cards (or other products with similar offerings), will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible. In no event will you receive any Personal Event Refund if you have used your Pass on seven (7) or more days. If your Personal Event Refund Percentage as determined by the applicable formula below is zero or a negative number, you will not receive any refund. 
 
a. General Season Pass. If you purchased a General Season Pass, your Personal Event Refund Percentage will be calculated based on the number of days that you had used your Pass as of the date your refund request is processed, as follows: 

 

Number of Days Pass Was Used

Refund Percentage

0 Days

100% of Purchase Price

1 Day

86% of Purchase Price

2 Days

71% of Purchase Price

3 Days

57% of Purchase Price

4 Days

43% of Purchase Price

5 Days

28% of Purchase Price

6 Days

14% of Purchase Price

7 or More Days

0% of Purchase Price

 

b. Fixed Season Pass. If you purchased a Fixed Season Pass, your Personal Event Refund Percentage is one minus the number of days you used your Pass divided by the number of days available on your Pass up to a maximum of seven (7), as reflected in the following formula: 

Formula 

3. Credit Rollover. If you used your Credit Rollover towards the purchase of a 2021/2022 Season Pass and you are eligible for a Personal Event Refund, you may be eligible to apply all or a portion of the Credit Rollover towards the purchase of an equal or greater value pass for the 2022/2023 ski and ride season. The amount of your 22/23 Credit Rollover will equal your Personal Event Refund Percentage multiplied by the amount of your Credit Rollover actually applied to your 2021/2022 Season Pass. You can only redeem your Credit Rollover towards the purchase of a single Season Pass for the 2022/2023 season. You cannot redeem any portion of your 22/23 Credit Rollover for cash. If the Season Pass you purchase for the 2022/2023 season costs less than your 22/23 Credit Rollover, the remaining portion of the 22/23 Credit Rollover will be forfeited. Your 22/23 Credit Rollover is non-transferrable. You must use your 22/23 Credit Rollover on or before September 5, 2022 or it will expire and be forfeited. Vail Resorts may, in its sole discretion, elect to convert any Credit Rollover or 22/23 Credit Rollover to a refund at any time. 

4. How to Request for a Personal Event Refund

a. Time Limitations. You must submit your request for a Personal Event Refund within thirty (30) days of when the Qualifying Personal Event arises. Untimely submissions may be rejected.

b. Form of Request. You must submit any request for a Personal Event Refund either by calling 1-877-895-1297 or by submitting a claim online through the refund request page: https://intake.sedgwick.com/u/Vail. When submitting your request by phone, you must provide your name, the type of Pass you purchased, your Pass identification number, along with a description of the Qualifying Personal Event and reasonable proof to verify the occurrence of the Qualifying Personal Event. Improper submissions may be rejected.  

c. Proof Requirements. Vail Resorts reserves the right to require you to submit proof to verify and establish the Qualifying Personal Event that is the basis for which you request a refund. This proof may include Physician verifications, videos, photos, travel documents, or other material we deem necessary to evaluate your refund request. You have an obligation to cooperate with us in our efforts to verify your Qualifying Personal Event, and we reserve the right to deny your refund request if you fail to do so. If you are unable to provide acceptable proof of a Qualifying Personal Event (as determined in our sole and absolute discretion) we reserve the right to deny your refund request.

5. No Access After Refund. If you receive any Personal Event Refund, the Pass for which you received the refund will cease to be valid and you will no longer be able to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the 2022/2023 season. .

 
SECTION F

RESERVATION SYSTEM

1. Reservation System. In the event that Vail Resorts implements a Reservation System, the additional terms and conditions in this Section F will apply as of the date Vail Resorts publicly announces the Reservation System (the “Reservation System Effective Date”). You will not be eligible for a refund due to the Reservation System or any other reservation requirements for the resorts, except as set forth in this Section F. 

2. Reservation System Refund Process. If Vail Resorts implements a Reservation System on or before December 5, 2022, and you purchased your Pass before the Reservation System Effective Date, you will have two (2) weeks from the Reservation System Effective Date to request a refund. Vail Resorts will provide a form and instructions for submitting such a refund request on epicpass.com. You must submit your refund request through the method provided. Once your refund is issued, your Pass will be deactivated and you will no longer have access to any resorts, facilities, amenities or benefits. If you do not submit a refund request in the designated manner within two (2) weeks of the Reservation System Effective Date, you will not be entitled to a refund.  

3. The definition of a Priority Day Cancellation Event in Section D.1.a is amended as follows: “Priority Day Cancellation Event” occurs when Vail Resorts cancels one or more of your Priority Days due to a Resort Closure Event or a resort capacity constraint due to physical distancing requirements on lifts and gondolas or other public health requirements. 

 

SECTION G

ADDITIONAL TERMS

1. Processing of Request. Vail Resorts will act reasonably to respond to your refund request in a timely manner, but does not guarantee that your refund request will be processed within any specified or maximum period of time. The number of days that you used your Pass will be determined as of the date your refund request is processed.

2. Refund of Taxes. If you receive a refund under EPIC Coverage, Vail Resorts will refund all or a portion taxes paid in an amount based on applicable taxes. 

3. Multiple Pass Purchasers. In the event you purchase multiple Passes for yourself, Vail Resorts will determine, in its sole discretion, the number of Priority Days associated with each Pass, the number of days you used each Pass, and the amount of any refund(s) under EPIC Coverage for which you may be eligible. 

4. Non-Transferrable. Unless otherwise noted, EPIC Coverage is personal to you and cannot be transferred.  

5. Governing Law. These Terms and the relationship between you and Vail Resorts will be governed by the laws of the State of Colorado, without regard to its conflict of law principals, in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Colorado. 

6. Forum Selection. All lawsuits relating to or arising out of these Terms will be brought in the Federal or State Courts located in Colorado. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum. 

7. Time Limitation for Filing Suit. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. 

8. Release; Sole Remedy. You hereby voluntarily and knowingly agree, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Vail Resorts or any Vail Resorts Parties and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of the operation of our resorts or Partner Resorts, your inability to use your Season Pass or other lift access product during the season for which it was purchased, or a violation of these Terms or any of other terms or policies referenced herein. Refunds under the EPIC Coverage Refund Policy or the Terms of Sale are your sole remedy against any of the Vail Resorts Parties in connection with the operation of our resorts or Partner Resorts or your inability to use your Season Pass or other lift access product during the season for which it was purchased.

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine. 

9. Limitation of Liability. YOU UNDERSTAND AND AGREE THAT TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL ANY OF THE VAIL RESORTS PARTIES BE LIABLE UNDER ANY THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STATUTORY, OR OTHERWISE) FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PERSONAL INJURY/WRONGFUL DEATH, PUNITIVE, OR EXEMPLARY DAMAGES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING BUT NOT LIMITED TO AS A RESULT OF: (A) THE OPERATION OF OUR RESORTS OR PARTNER RESORTS, INCLUDING THE OPERATION OF RESERVATION OR REDUCED CAPACITY SYSTEMS, (B) YOUR USE OF OR INABILITY TO USE ANY SEASON PASS OR OTHER LIFT ACCESS PRODUCT, OR (C) ANY VIOLATION BY US OF THESE TERMS OR OTHER TERMS OR POLICIES REFERENCED HEREIN, INCLUDING THE EPIC COVERAGE REFUND POLICY AND THE TERMS OF SALE. NOTWITHSTANDING THE FOREGOING, SUCH LIABILITY WILL NOT IN THE AGGREGATE EXCEED THE AMOUNT YOU PAID FOR THE SEASON PASS OR OTHER LIFT ACCESS PRODUCT YOU PURCHASED. 


10. Liability Exclusions and Limitations. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, limit our liabilities, the extent of liability of Vail Resorts or the Vail Resorts Parties will be the minimum permitted under such applicable law. We disclaim any warranties to the maximum extent permitted under applicable law. 

11. Class Action and Jury Waiver. YOU MAY ONLY RESOLVE DISPUTES RELATING TO OR ARISING OUT OF THESE TERMS ON AN INDIVIDUAL BASIS AND MAY NOT BRING AND EXPRESSLY WAIVE THE RIGHT TO BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ACTIONS ARE NOT ALLOWED. YOU HEREBY WAIVE YOUR RIGHT TO A JURY TRIAL IN ANY CLAIM OR CAUSE OF ACTION RELATING TO OR ARISING OUT OF THESE TERMS. 

12. Electronic Communications Notice. You agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. You understand this may be the only manner by which you will receive such communications. When you use our website or send emails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We may communicate with you by email or posting notices on the applicable website. You agree that all agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In order to access any such communications, you must have a computer or other Internet-enabled device. In order to retain copies of any such communications, you must have a printer or data storage device. If you have a printer, you may print paper copies of any such communications for your own use. If you wish to withdraw your consent for us to communicate with you electronically, you may not use our website. 

13. Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to our intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect. 

14. Controlling Terms. These Terms supersede all previous terms, agreements, representations, warranties, or commitments, whether in writing or oral, between you and Vail Resorts with respect to the subject matter hereof. 

15. Acceptance. Your purchase of a Season Pass constitutes your acceptance of these Terms. 

16. Modifications. We may need to make changes to any portion of these Terms, including any of the terms and conditions of any policies or other agreements referenced herein. If we make a material change to these Terms, we will provide notice to you of such change and/or post the amended terms on epicpass.com. Your use of your Pass or your purchase of a Pass following our posting of revised Terms or provision of a change notice of revised Terms constitutes an acceptance of the amended terms.  

17. Questions. If you have any questions regarding EPIC Coverage, these Terms or other inquiries, please visit epicpass.com and view our FAQs or email us at comments@vailresorts.com. 

  


 


 

2021/22 EPIC Coverage Refund Policy Terms & Conditions

Last Updated: November 1, 2021

Please read these terms and conditions (“Terms”) carefully. These Terms (in their entirety) form a binding agreement between you and the Vail Corporation d/b/a Vail Resorts Management Company, including its subsidiaries and affiliates (“Vail Resorts”, “we” or “us”).

ADVISORY

SECTION G.6 OF THESE TERMS INCLUDES A FORUM SELECTION CLAUSE BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO SELECT A FORUM FOR LITIGATION RELATING TO OR ARISING OUT OF THESE TERMS OTHER THAN THE FORUM SPECIFIED IN THESE TERMS.

SECTION G.8 OF THESE TERMS INCLUDES A RELEASE BY WHICH YOU WILL FORFEIT CERTAIN CLAIMS YOU MAY HAVE AGAINST VAIL RESORTS, ITS AFFILIATES, ITS SUBSIDIARIES, OR ITS PARTNERS.

SECTION G.9 OF THESE TERMS INCLUDES CERTAIN LIMITATIONS OF LIABILITY BY WHICH YOU WILL FORFEIT ANY RIGHTS TO RECOVER CERTAIN TYPES OF DAMAGES.

SECTION G.11 OF THESE TERMS INCLUDES A CLASS ACTION AND JURY WAIVER BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO A JURY TRIAL OR TO BRING A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION RELATING TO OR ARISING OUT OF THESE TERMS.

SECTION A

OVERVIEW AND DEFINITIONS

1. EPIC Coverage. The EPIC Coverage Refund Policy (“EPIC Coverage”) is Vail Resorts’ refund policy for all Season Passes. All Season Passes are NON-REFUNDABLE except as set forth in these Terms. EPIC Coverage applies only to Season Passes. It does not apply to any other lift access products.

2. Definitions. The following definitions apply to these Terms.

Core Season” means the period of December 7, 2021 through April 17, 2022, which shall be deemed to consist of one hundred thirty-two (132) days.

Credit Rollover” means a Reservation Availability Credit Rollover, C&C Credit Rollover, or Personal Event Credit Rollover, as defined in the 2020/2021 Epic Coverage Refund Policy Terms and Conditions.

Fixed Season Pass” means a season pass that gives the holder a fixed number of days to use the pass throughout the season, usually ranging from one (1) to ten (10) days. A list of Fixed Season Passes can be found here

General Season Pass” means a season pass that is not limited to a fixed number of days during the season, such as an EPIC Pass or EPIC Local Pass. A list of General Season Passes can be found here.

Season Pass” or “Pass” means a Fixed Season Pass or a General Season Pass.

Partner Resort” means a resort on the list of Partner Resorts found here.

Priority Day” means one or more days in the Core Season that you may designate for EPIC Coverage protection. The maximum number of Priority Days for each Pass is the lesser of (i) the number of days available on your pass, and (ii) seven.

Purchase Price” means the amount you paid for your Season Pass, net of any taxes, discounts, promotions, or credits (including any Credit Rollover).

Reservation System” means an online system in which pass holders are required to reserve dates to ski or ride at resorts, and which is in effect for the entire Core Season and for all North American resorts.

Vail Resorts” means the Vail Corporation, doing business as Vail Resorts Management Company, including any of its subsidiaries and affiliates.

Vail Resorts Parties” means Vail Resorts and each of its resorts, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, representatives and agents, together with each Partner Resort and their operators, subsidiaries, or affiliates and each of their respective officers, directors, employees, contractors, representatives and agents.

SECTION B

GENERAL LIMITATIONS ON REFUND ELIGIBILITY

1. EPIC Coverage Only. Your Season Pass is NON-REFUNDABLE unless it qualifies for a full or partial refund under these Terms because of a Priority Day Cancellation Event, an Extended Resort Closure Event, or a Qualifying Personal Event (each as defined below, together the “Qualifying Events”). You will not be eligible for a refund for any other reason, including but not limited to the following:

a. Weather and Wind. You will not be eligible for a refund based on any inability to use your Pass due to weather-related or wind-related events, including snow levels.

b. Transportation Issues. You will not be eligible for a refund based on any inability to use your Pass due to any road closures, traffic issues, parking constraints at or near the resort, flight cancellations, or transportation issues.

c. Vaccine Requirements. You will not be eligible for a refund based on any inability to use your Pass due to any federal, provincial, state, or local vaccine requirement, or any vaccine passport or other proof or attestation of vaccination required by any governmental or private entity.  

d. Psychological Conditions. Except as set forth in Section E, you will not be eligible for a refund based on any inability to use your Pass due to any mental health, nervous, or psychological conditions.

e. Reservations. Except as set forth in Section F, you will not be eligible for a refund in the event that reservations are required to ski or ride at a resort.

f. Guest Experience. You will not be eligible for a refund based on your guest experience at any resorts, facilities, or amenities, including with respect to parking. 

g. Criminal Acts. You will not be eligible for a refund based on an inability to use your Pass due to any criminal acts you commit.

h. Pass Revocation. You will not be eligible for a refund based on any inability to use your Pass due to your Pass being revoked, confiscated, canceled, and/or de-activated because Vail Resorts, its Partner Resorts, or the ski area operator determined, in their sole and exclusive judgment, that you acted in a manner that could endanger the safety or health of any person, violated any law or resort or facility policy, engaged in any fraud, misconduct, or malfeasance, created a nuisance, failed to pay any amounts due for your Pass, or for other good cause.

2. No EPIC Coverage for Partner Resorts. Only resorts owned and operated by Vail Resorts are covered by EPIC Coverage. EPIC Coverage does not provide refunds related to any Partner Resorts or in connection with any matters concerning Partner Resorts. 

3. No EPIC Coverage for Australian Resorts. Only North American resorts are covered by EPIC Coverage. EPIC Coverage does not provide refunds related to any resorts in Australia or in connection with any matters concerning any resorts in Australia. 

4. No Days Remaining on Fixed Season Pass. You will not be eligible for any refunds if you have used all of the days on your Fixed Season Pass.

5. Single Refund Eligibility. In the event you submit multiple timely and valid requests for refunds, Vail Resorts will process the request that provides the highest available refund amount under these Terms and all other requests will be rejected and null and void.

6. Maximum Refund. In no event shall any refund exceed the Purchase Price of your Season Pass.

SECTION C

EPIC COVERAGE ELECTIONS

1.   Choose Core Season or Priority Days.   EPIC Coverage is designed to provide individualized refund protection, and you may elect either the “Core Season” or “Priority Day” option. Your election impacts the amount of refund you are eligible to receive under these Terms if a Qualifying Event occurs. If you make a Core Season election, you must also make either a “Primary Resort” or “All Resorts” election under EPIC Coverage.

2. Making your Election. You may make your election under EPIC Coverage through the “My Account” section online at epicpass.com or by calling 970.754.0057.

3. Deadline to Make or Change your Election. No later than November 1, 2021, Vail Resorts will provide instructions via email regarding how you may make, update, or change your elections.

4. Default Elections. If you have not made any elections under EPIC Coverage before the applicable deadlines for doing so, your elections will automatically default to the “Core Season” and “All Resorts” elections under EPIC Coverage.

SECTION D

C&C REFUNDS

1. Refund Eligibility. You may be eligible for a “Closure and Cancellation Refund” (or “C&C Refund”) if a Priority Day Cancellation Event or an Extended Resort Closure Event occurs.

a. A “Priority Day Cancellation Event” occurs when Vail Resorts cancels one or more of your Priority Days due to a Resort Closure Event. 

b. A “Resort Closure Event” occurs at a resort when no lifts are operating at that resort due to one or more of the following reasons:

i. The occurrence of a disease, epidemic, or pandemic, including the ongoing COVID-19 pandemic;

ii. The occurrence of a flood, hurricane, tornado, earthquake, fire, or volcanic eruption (each a “Natural Disaster”);

iii. The occurrence of a terrorist attack; or

iv. The occurrence of a hostile or war-like action.

c. An “Extended Resort Closure Event” occurs if you elect Core Season and one of the following occurs:

i. You elected a Primary Resort and the Primary Resort you selected is closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event.

ii. You purchased an EPIC Pass, EPIC Local Pass, EPIC Military Pass, or EPIC Day Pass, elected All Resorts, and all of the following ten resorts are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event: Vail, Whistler Blackcomb, Breckenridge, Beaver Creek, Crested Butte, Keystone, Park City, Heavenly, NorthStar and Kirkwood.

iii. You purchased a Northeast Value Pass, elected All Resorts, and all of the following five resorts are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event: Stowe, Mount Snow, Hunter, Okemo and Mount Sunapee.

iv. You purchased any Season Pass other than those identified in Section D.1.c(i)-(iii) above, elected All Resorts, and all of the resorts to which your Pass provides free access for six (6) or more days during the Core Season are simultaneously closed for seven (7) or more consecutive days during the Core Season due to a Resort Closure Event.

Your eligibility for a refund and the amount of any refund due to an Extended Resort Closure Event is specific to the Extended Resort Closure Event applicable to the Pass you purchased and elections you made.

2. Refund Amount. If you are eligible for a C&C Refund, the amount of your refund will be a percentage of your Purchase Price (i.e., the “C&C Refund Percentage”). The use of your Season Pass at Partner Resorts or outside of the Core Season, including during early season skiing or riding with EDGE Cards (or other products with similar offerings), will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible. If your C&C Refund Percentage as determined by the applicable formula below is zero or a negative number, you will not receive any refund.

a. Core Season Election or Default with General Season Pass. If you have a General Season Pass and elected or defaulted into Core Season coverage, your C&C Refund Percentage will be calculated based on the following formula:

Formula 

b. Core Season Elections or Default with Fixed Season Pass. If you have a Fixed Season Pass and elected or defaulted into Core Season coverage, your C&C Refund Percentage will be the lesser of: (i) the percentage of days lost in the Core Season due to Extended Resort Closure Events, and (ii) one minus the number of days you used your Pass divided by the number of days available on your Pass up to a maximum of seven (7), as reflected in the following formula:

Formula 

c. All Others. If you did not elect or default into Core Season coverage, your C&C Refund Percentage will be calculated based on the following formula:

Formula

3. Credit Rollover. If you used a Credit Rollover towards the purchase of a 2021/2022 Season Pass and you are eligible for a C&C Refund, you may be eligible to apply all or a portion of the Credit Rollover towards the purchase of an equal or greater value pass for the 2022/2023 ski and ride season (the “22/23 Credit Rollover”). The amount of your 22/23 Credit Rollover will equal your C&C Refund Percentage multiplied by the amount of your Credit Rollover actually applied to your 2020/2021 Season Pass. If your C&C Refund Percentage was zero or a negative number, you will not be eligible for any 22/23 Credit Rollover. You can only redeem your Credit Rollover towards the purchase of a single Season Pass for the 2022/2023 season. You cannot redeem any portion of your Credit Rollover for cash. If the Season Pass you purchase for the 2022/2023 season costs less than your 22/23 Credit Rollover, the remaining portion of the 22/23 Credit Rollover will be forfeited. Your 22/23 Credit Rollover is non-transferrable. You must use your 22/23 Credit Rollover on or before September 5, 2022 or it will expire and be forfeited. Vail Resorts may, in its sole discretion, elect to convert any Credit Rollover or 22/23 Credit Rollover to a refund at any time.

4. C&C Refund Processing. No action is required of you if you are eligible to receive a C&C Refund. Vail Resorts will calculate, process, and notify you of your C&C Refund between May 1, 2022, and May 31, 2022. 

5. No Access After Refund. If you receive any C&C Refund, the Pass for which you received the refund will cease to be valid and you will no longer be able to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the 2021/2022 season.

SECTION E
 
PERSONAL EVENT REFUNDS

1. Refund Eligibility. You may be eligible for a “Personal Event Refund” if you are prevented from using your Pass during the Core Season due to a “Qualifying Personal Event.” A Qualifying Personal Event is one or more of the following:

a. Stay-at Home Order. You are unable to use your Pass during the Core Season because the municipality, county, state, province, or country in which your Permanent Residence is located is subject to a mandatory governmental “stay-at-home” or “shelter-in-place” order lasting thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season.  Your “Permanent Residence” refers to your fixed, permanent and principal home for legal and tax purposes.
 
b. Tourist Visa Rejection. You are unable to use your Pass during the Core Season due to a tourist visa rejection that prevents your entry into the United States or Canada. Vail Resorts may require verifiable proof of visa rejection as a condition of eligibility for a refund under this Qualifying Personal Event.
 
c. Travel Restrictions - United States. You are unable to use your Pass during the Core Season due to a government-imposed prohibition on your entry into the United States that affects all similarly situated travelers for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season.
 
d. Travel Restrictions - Canada. You are domiciled in the: (i) State of Washington or outside of the United States or (ii) United States and your Pass only provides you with access to Whistler Blackcomb, and you are unable to use your Pass during the Core Season due to a government-imposed prohibition on your entry into Canada or the Province of British Columbia that affects all similarly situated travelers for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season.
 
e. Job Loss. You are unable to use your Pass during the Core Season because, after you purchase your Pass, you or your spouse or domestic partner who lives in the same Permanent Residence (each a “Domestic Partner”) are/is involuntarily terminated or laid off from full-time employment by an employer for which you or your Domestic Partner had been continuously employed for at least one year immediately preceding the termination or lay off. This provision is not applicable to part-time employees, temporary employees, independent contractors, gig workers, or self-employed persons.
 
f. Furlough. You are unable to use your Pass during the Core Season because, after you purchase your Pass, you or Domestic Partner who lives in the same Permanent Residence is furloughed for a period of six (6) months or longer from full-time employment by an employer for which you or your Domestic Partner had been continuously employed for at least one year immediately preceding the furlough. This provision is not applicable to part-time employees, temporary employees, independent contractors, gig workers, or self-employed persons.
 
g. Work Visa Renewals. You are unable to use your Pass during the Core Season because you or your Domestic Partner require a work visa to be employed in the United States or Canada and your work visa is not renewed after you purchase your Pass. This provision is not applicable to part-time employees, temporary employees, independent contractors, gig workers, or self-employed persons.
 
h. Employment Transfer. You are unable to use your Pass during the Core Season because you or your Domestic Partner have an involuntary, employer-initiated transfer after you purchase your Pass that: (i) is within the same organization for which you or your Domestic Partner have been continuously employed for at least one year immediately preceding the transfer; and (ii) involves your or your Domestic Partner’s relocation from your current Permanent Residence to a residence that is 100 or more miles further away from any resort covered by your Pass. This provision only applies if you live within 150 miles of a resort for which your Pass provides access.
 
i. Military Service. You are unable to use your Pass during the Core Season because after you purchase your Pass, you or your Domestic Partner are called to military service, your military leave is revoked, you are deployed or you are reassigned to a different duty station that is 100 or more miles further away from any resort covered by your Pass than your current assigned duty station.
 
j. Personal Illness.   You are unable to use your Pass during the Core Season because you suffer from a physical illness or physical disease that: (i) is diagnosed by a Physician after you purchase your Pass or (ii) presents significant new or worsening symptoms that are diagnosed by a Physician after you purchase your Pass. To qualify, your illness or disease must prevent you from using your Pass for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. A “Physician” is a licensed doctor practicing in the fields of medical, surgical, dental, or psychiatric services who is acting within the scope of their license and who is not you, a traveling companion, a Family Member, a person related to you or a business partner. The term “Family Member” means your child, Domestic Partner, brother, sister, mother, father, step-child, step-brother, step-sister, step-parents, legal guardian, foster child, ward or legal ward. This provision applies only if you provide verification from a Physician.
 
k. Personal Injury. You are unable to use your Pass during the Core Season because you suffer an accidental bodily injury that occurs after you purchase your Pass and that injury prevents you from using your Pass for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. This provision applies only if you provide verification from a Physician.
 
l. Family Member Illness or Injury. You are unable to use your Pass during the Core Season because a Family Member who lives in the same Permanent Residence as you suffers from (i) a physical illness or physical disease that is diagnosed by a Physician after you purchase your Pass; or (ii) a physical illness or physical disease that presents significant new or worsening symptoms that are diagnosed by a Physician after you purchase your Pass; or (iii) an accidental bodily injury after you purchase your Pass. To qualify, the illness, disease, or injury must require your continued care for that Family Member for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. This provision applies only if you provide verification from a Physician.
 
m. Mental Health Conditions. You are unable to use your Pass during the Core Season because a Physician has admitted you to in-patient treatment or hospitalization for at least thirty (30) or more consecutive days, at least seven (7) of which are during the Core Season.
 
n. Death. You are unable to use your Pass during the Core Season due to your own death (in which case the refund will be awarded to another Family Member with the same Permanent Residence) or the death of a Family Member who lives in the same Permanent Residence that occurs after you purchase your Pass.
 
o. Natural Disaster. You are unable to use your Pass for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season, because your Permanent Residence is made uninhabitable (meaning the building structure is unstable and there is risk of collapse) after you purchase your Pass in whole or in part due to a Natural Disaster (as defined above) after you purchase your Pass.
 
p. Subpoena/Jury Duty. You are unable to use your Pass during the Core Season because you are subpoenaed or required to serve on a jury and that subpoena or jury service prevents you from using your Pass for thirty (30) days, at least seven (7) days of which are during the Core Season.
 
q. Student Transfer. You are a college student, enrolled in at least twelve (12) credits if you are an undergraduate or six (6) credits if you are a graduate student, and you are unable to use your Pass during the Core Season because, after you purchased your Pass, you (a) transfer to a school located 100 miles or more further away from any resort covered by your Pass than your current school, (b) are accepted into a foreign study program that will cause you to be out of the country for thirty (30) or more consecutive days during the Core Season or (c) graduate and begin work at a job that is 100 or more miles further away from any resort covered by your Pass than your current school. This provision only applies if your current school is located within 150 miles of a resort for which your Pass provides access.
 
r. Pregnancy.
 
i. You are unable to use your Pass during the Core Season because you or your Domestic Partner learn you are pregnant after you purchase your Pass.
 
ii. You are unable to use your Pass during the Core Season because you or your Domestic Partner are pregnant and a Physician (i) admits you or your Domestic Partner to the hospital for thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season or (ii) advises you or your Domestic Partner not to ski or ride.
 
s. Adoption. You are unable to use your Pass during the Core Season because you adopt a child after you purchase your Pass.
 
t. Minor Dependent.  You are under the age of eighteen (18) and are unable to use your Pass because your parent or legal guardian has experienced a Qualifying Personal Event.
 
2. Refund Amounts. If you are eligible for a Personal Event Refund, the amount of your refund will be a percentage of your Purchase Price (the “Personal Event Refund Percentage”). The use of your Season Pass at Partner Resorts or outside of the Core Season, including during early season skiing or riding with EDGE Cards (or other products with similar offerings), will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible. In no event will you receive any Personal Event Refund if you have used your Pass on seven (7) or more days. If your Personal Event Refund Percentage as determined by the applicable formula below is zero or a negative number, you will not receive any refund.
 
a. General Season Pass. If you purchased a General Season Pass, your Personal Event Refund Percentage will be calculated based on the number of days that you had used your Pass as of the date your refund request is processed, as follows:

 

Number of Days Pass Was Used

Refund Percentage

0 Days

100% of Purchase Price

1 Day

86% of Purchase Price

2 Days

71% of Purchase Price

3 Days

57% of Purchase Price

4 Days

43% of Purchase Price

5 Days

28% of Purchase Price

6 Days

14% of Purchase Price

7 or More Days

0% of Purchase Price

 

b. Fixed Season Pass. If you purchased a Fixed Season Pass, your Personal Event Refund Percentage is one minus the number of days you used your Pass divided by the number of days available on your Pass up to a maximum of seven (7), as reflected in the following formula: 

Formula 

3. Credit Rollover. If you used your Credit Rollover towards the purchase of a 2021/2022 Season Pass and you are eligible for a Personal Event Refund, you may be eligible to apply all or a portion of the Credit Rollover towards the purchase of an equal or greater value pass for the 2022/2023 ski and ride season. The amount of your 22/23 Credit Rollover will equal your Personal Event Refund Percentage multiplied by the amount of your Credit Rollover actually applied to your 2021/2022 Season Pass. You can only redeem your Credit Rollover towards the purchase of a single Season Pass for the 2022/2023 season. You cannot redeem any portion of your 22/23 Credit Rollover for cash. If the Season Pass you purchase for the 2022/2023 season costs less than your 22/23 Credit Rollover, the remaining portion of the 22/23 Credit Rollover will be forfeited. Your 22/23 Credit Rollover is non-transferrable. You must use your 22/23 Credit Rollover on or before September 5, 2022 or it will expire and be forfeited. Vail Resorts may, in its sole discretion, elect to convert any Credit Rollover or 22/23 Credit Rollover to a refund at any time.

4. How to Request for a Personal Event Refund

a. Time Limitations. You must submit your request for a Personal Event Refund within thirty (30) days of when the Qualifying Personal Event arises. Untimely submissions may be rejected.

b. Form of Request. You must submit any request for a Personal Event Refund either by calling 1-877-895-1297 or by submitting a claim online through the refund request page: https://intake.sedgwick.com/u/Vail. When submitting your request by phone, you must provide your name, the type of Pass you purchased, your Pass identification number, along with a description of the Qualifying Personal Event and reasonable proof to verify the occurrence of the Qualifying Personal Event. Improper submissions may be rejected.  

c. Proof Requirements. Vail Resorts reserves the right to require you to submit proof to verify and establish the Qualifying Personal Event that is the basis for which you request a refund. This proof may include Physician verifications, videos, photos, travel documents, or other material we deem necessary to evaluate your refund request. You have an obligation to cooperate with us in our efforts to verify your Qualifying Personal Event, and we reserve the right to deny your refund request if you fail to do so. If you are unable to provide acceptable proof of a Qualifying Personal Event (as determined in our sole and absolute discretion) we reserve the right to deny your refund request.

5. No Access After Refund. If you receive any Personal Event Refund, the Pass for which you received the refund will cease to be valid and you will no longer be able to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the 2021/2022 season.

SECTION F

RESERVATION SYSTEM

1. Reservation System. In the event that Vail Resorts implements a Reservation System, the additional terms and conditions in this Section F will apply as of the date Vail Resorts publicly announces the Reservation System (the “Reservation System Effective Date”). You will not be eligible for a refund due to the Reservation System or any other reservation requirements for the resorts, except as set forth in this Section F.

2. Reservation System Refund Process. If Vail Resorts implements a Reservation System on or before December 5, 2021, and you purchased your Pass before the Reservation System Effective Date, you will have two (2) weeks from the Reservation System Effective Date to request a refund. Vail Resorts will provide a form and instructions for submitting such a refund request on epicpass.com. You must submit your refund request through the method provided. Once your refund is issued, your Pass will be deactivated and you will no longer have access to any resorts, facilities, amenities or benefits. If you do not submit a refund request in the designated manner within two (2) weeks of the Reservation System Effective Date, you will not be entitled to a refund. 

3. The definition of a Priority Day Cancellation Event in Section D.1.a is amended as follows: “Priority Day Cancellation Event” occurs when Vail Resorts cancels one or more of your Priority Days due to a Resort Closure Event or a resort capacity constraint due to physical distancing requirements on lifts and gondolas or other public health requirements.

SECTION G

ADDITIONAL TERMS

1. Processing of Request. Vail Resorts will act reasonably to respond to your refund request in a timely manner, but does not guarantee that your refund request will be processed within any specified or maximum period of time. The number of days that you used your Pass will be determined as of the date your refund request is processed.
 
2. Refund of Taxes. If you receive a refund under EPIC Coverage, Vail Resorts will refund all or a portion taxes paid in an amount based on applicable taxes.
 
3. Multiple Pass Purchasers. In the event you purchase multiple Passes for yourself, Vail Resorts will determine, in its sole discretion, the number of Priority Days associated with each Pass, the number of days you used each Pass, and the amount of any refund(s) under EPIC Coverage for which you may be eligible.
 
4. Non-Transferrable. Unless otherwise noted, EPIC Coverage is personal to you and cannot be transferred. 
 
5. Governing Law. These Terms and the relationship between you and Vail Resorts will be governed by the laws of the State of Colorado in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Colorado.
 
6. Forum Selection. All lawsuits relating to or arising out of these Terms will be brought in the Federal or State Courts located in Colorado. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.
 
7. Time Limitation for Filing Suit. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.
 
8. Release; Sole Remedy. You hereby voluntarily and knowingly agree, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Vail Resorts or any Vail Resorts Parties and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of the operation of our resorts or Partner Resorts, your inability to use your Season Pass or other lift access product during the season for which it was purchased, or a violation of these Terms or any of other terms or policies referenced herein. Refunds under the EPIC Coverage Refund Policy or the Terms of Sale are your sole remedy against any of the Vail Resorts Parties in connection with the operation of our resorts or Partner Resorts or your inability to use your Season Pass or other lift access product during the season for which it was purchased.

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

9. Limitation of Liability. You understand and agree that to the maximum extent permitted under applicabLe law, in no event will ANY OF THE Vail Resorts PARTIES be liable under any theory of liability (whether in contract, tort, statutory, or otherwise) for any direct, indirect, incidental, special, consequential, personal injury/wrongful death, punitive, or exemplary damages (Even if SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCHDAMAGES), INCLUDING BUT NOT LIMITED TO AS A RESULT OF: (A) THE OPERATION OF OUR RESORTS OR PARTNER RESORTS, INCLUDING THE OPERATION OF RESERVATION OR REDUCED CAPACITY SYSTEMS, (B) YOUR USE OF OR INABILITY TO USE ANY SEASON PASS OR OTHER LIFT ACCESS PRODUCT, OR (C) ANY VIOLATION BY US OF these TERMS OR OTHER TERMS OR POLICIES REFERENCED HEREIN, INCLUDING THE EPIC Coverage Refund Policy and the Terms of Sale. NOTWITHSTANDING THE FOREGOING, SUCH LIABILITY WILL NOT IN THE AGGREGATE EXCEED THE AMOUNT YOU PAID FOR THE SEASON PASS OR OTHER LIFT ACCESS PRODUCT YOU PURCHASED.
 
10. Liability Exclusions and Limitations. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, limit our liabilities, the extent of liability of Vail Resorts or the Vail Resorts Parties will be the minimum permitted under such applicable law. We disclaim any warranties to the maximum extent permitted under applicable law.

11. Class Action and Jury Waiver. You may only resolve disputes RELATING TO OR arising out of these Terms with us on an individual basis and may not bring and expressly waive the right to bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class action, private attorney general actions, and consolidation with other actions are not allowed. You hereby waive your right to a jury trial in any claim or cause of action RELATING TO OR arising out of these Terms.

12. Electronic Communications Notice. You agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. You understand this may be the only manner by which you will receive such communications. When you use our website or send emails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We may communicate with you by email or posting notices on the applicable website. You agree that all agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In order to access any such communications, you must have a computer or other Internet-enabled device. In order to retain copies of any such communications, you must have a printer or data storage device. If you have a printer, you may print paper copies of any such communications for your own use. If you wish to withdraw your consent for us to communicate with you electronically, you may not use our website.

13. Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to our intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect.

14. Controlling Terms. These Terms supersede all previous terms, agreements, representations, warranties, or commitments, whether in writing or oral, between you and Vail Resorts with respect to the subject matter hereof.

15. Acceptance. Your purchase of a Season Pass constitutes your acceptance of these Terms.

16. Modifications. We may need to make changes to any portion of these Terms, including any of the terms and conditions of any policies or other agreements referenced herein. If we make a material change to these Terms, we will provide notice to you of such change and/or post the amended terms on epicpass.com. Your use of your Pass or your purchase of a Pass following our posting of revised Terms or provision of a change notice of revised Terms constitutes an acceptance of the amended terms. 

17. Questions. If you have any questions regarding EPIC Coverage, these Terms or other inquiries, please visit epicpass.com and view our FAQs or email us at comments@vailresorts.com.

 


 

Last Updated: March 21, 2022

 

            Please read these terms and conditions (“Terms”) carefully. These Terms (in their entirety) constitute a binding agreement between you and the Vail Corporation, doing business as Vail Resorts Management Company, including its subsidiaries and affiliates (“Vail Resorts”, “we” or “us”). By purchasing a Season Pass or other lift access product, including lift tickets, you are agreeing to be bound by these Terms.

 

ADVISORY

 

SECTION 5 OF THESE TERMS REQUIRES YOU TO COMPLY WITH ALL PUBLIC HEALTH AND SAFETY ORDERS, REGULATIONS, AND LAWS APPLICABLE AT ANY RESORT YOU ACCESS, INCLUDING AGREEING TO ANY ATTESTATIONS SET FORTH IN SECTION 5 OR OTHERWISE PROVIDED.

SECTION 15 OF THESE TERMS INCLUDES A FORUM SELECTION CLAUSE BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO SELECT A FORUM FOR LITIGATION RELATING TO OR ARISING OUT OF THESE TERMS OTHER THAN THE FORUM SPECIFIED IN THESE TERMS.

SECTION 17 OF THESE TERMS INCLUDES A RELEASE BY WHICH YOU WILL FORFEIT CERTAIN CLAIMS YOU MAY HAVE AGAINST VAIL RESORTS, ITS AFFILIATES, ITS SUBSIDIARIES, OR ITS PARTNERS.

SECTION 18 OF THESE TERMS INCLUDES LIMITATIONS OF LIABILITY BY WHICH YOU WILL FORFEIT ANY RIGHTS TO RECOVER CERTAIN TYPES OF DAMAGES.

SECTION 20 OF THESE TERMS INCLUDES A CLASS ACTION AND JURY WAIVER BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO A JURY TRIAL OR TO BRING A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION RELATING TO OR ARISING OUT OF THESE TERMS.

 

 

DEFINITIONS

 

The following definitions apply to these Terms.

Fixed Season Passmeansa season pass that gives the holder a fixed number of days to use the pass throughout the season, usually ranging from 1 to 10 days. A list of Fixed Season Passes can be found here.

General Season Pass” means a season pass that is not limited to a fixed number of days during the season, such as an EPIC Pass or EPIC Local Pass. A list of General Season Passes can be found here.

“Season Pass” or “Pass” means Fixed Season Pass or General Season Pass.

Ski & Ride Season” means the ski & ride season which the Season Pass or lift access product you are purchasing applies to.

Partner Resortmeansa resort on the list of Partner Resorts found here.

Vail Resorts Partiesmeans Vail Resorts and each of its resorts, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, representatives and agents, together with each Partner Resort and their operators, subsidiaries, or affiliates and each of their respective officers, directors, employees, contractors, representatives and agents.


 

TERMS

 

  1. Resort Operations. Vail Resorts has the right, in its sole and absolute discretion, to operate its resorts, facilities, and amenities in the manner it deems appropriate in its sole and exclusive judgment. Vail Resorts’ right to operate in the manner it deems appropriate includes, but is not limited to, the right to modify, expand, reduce, or cease operations of any resorts, facilities, or amenities at any time and for any period of time, and to implement, from time to time, reduced capacity or reservations systems or other requirements to use your Season Pass or other lift access product.
  2. No Guarantee. VAIL RESORTS DOES NOT MAKE ANY GUARANTEES WITH RESPECT TO ITS SEASON PASSES OR OTHER LIFT ACCESS PRODUCTS. For example, your purchase of any Season Pass or other lift access product does not guarantee: (a) access to any resorts, terrain, facilities, or amenities at any given time or for any number of days or for any minimum number of days; (b) any particular guest experience or your satisfaction with your guest experience at or with any resorts, facilities, or amenities; or (c) your ability to reserve any number of days or minimum number of days when Vail Resorts operates under a reduced capacity or reservation system. Your admission to any resorts, facilities, or amenities is subject to, among other things, capacity constraints and closures. Nothing in these Terms is a commitment by Vail Resorts to keep any resort, facilities, or amenities open for any particular period or amount of time and Vail Resorts reserves right to close any of its resorts, facilities, or amenities in its sole and absolute discretion.
  3. Reservations. Except as provided in the EPIC Coverage Refund Policy, you will not be eligible for a refund due to the implementation of a reservation system or any other reservation requirements for the resorts.
  4. Resort Access. Your access to any resorts, facilities, or amenities varies based on the type of Season Pass or other lift access product you purchased. Your access to any resorts, facilities, or amenities may be subject to additional terms and policies.
  5. Public Health Compliance/Vaccine Requirements. If you purchase a Season Pass or other lift access product, you agree to comply with all public health and safety orders, regulations, and laws applicable at any resort you seek to access, including by agreeing to, and making, any attestation set forth herein or otherwise provided. Additionally, you will not be eligible for a refund based on any inability to use your Season Pass or other lift access product due to any federal, provincial, state, or local vaccine requirement, or any vaccine passport or other proof or attestation of vaccination required by any governmental or private entity.
  6. Release of Liability, Assumption of Risks, and Indemnity Agreement. If you purchase a Season Pass or any other lift access product, you agree to sign and be bound by the Release of Liability, Assumption of Risks and Indemnity Agreement. If you do not sign and accept the Release of Liability, Assumption of Risks and Indemnity Agreement, your Season Pass or other lift access product will not be activated and you will not be able to use your Season Pass or other lift access product to access any resorts, facilities, or amenities. You will not be eligible for a refund based on any failure or refusal to sign the Release of Liability, Assumption of Risks and Indemnity Agreement.
  7. Deposit Policy. If you pay a deposit for a Season Pass, you agree to be bound by the Season Pass Deposit Policy, which is located below.
  8. Auto-Renew Policy. If you enroll in the annual automatic renewal program for your Season Pass you agree to be bound by the Auto-Renew Policy, which is located below.
  9. Refund Policy. Vail Resorts’ refund policies differ based on whether you purchased a Season Pass or other lift access product.
    1. Season Passes. If you purchase a Season Pass, you agree to be bound by the EPIC Coverage Refund PolicyAll Season Passes are NON-REFUNDABLE except as set forth in the EPIC Coverage Refund Policy.
    2. Lift Tickets. If you purchase a lift ticket, you agree to be bound by the Lift Ticket Refund Policy, which is located below.LIFT TICKETS are NON-REFUNDABLE except as set forth in the Lift Ticket Refund POLICY.
    3. Other Products.Any product other than a Season Pass or lift ticket is NON-REFUNDABLE unless expressly stated otherwise.
  10. EPIC Mountain Rewards. The EPIC Mountain Rewards Program is offered by Vail Resorts at its sole and absolute discretion. By purchasing a qualifying Season Pass and participating in the EPIC Mountain Rewards Program, you are agreeing to be bound by the EPIC Mountain Rewards Terms and Conditions. If you do not agree to bound by the EPIC Mountain Rewards Terms and Conditions, you may not participate in the EPIC Mountain Rewards Program.
  11. Revocation. Vail Resorts may revoke, confiscate, cancel, deactivate, and not re-issue your Season Pass or other lift access product, without providing any refund, if, in the sole and exclusive judgment of Vail Resorts, its Partner Resorts, or the ski area operator, you act in a manner that could endanger the safety or health of any person, violate any law or resort or facility policy, engage in any fraud, misconduct, or malfeasance, create a nuisance, for nonpayment or incomplete payment, or for other good cause.
  12. Lost or Stolen Pass. You agree and acknowledge that you have an affirmative duty to immediately notify Vail Resorts or the ski area operator and authorities if your Season Pass is lost or stolen and that failure to do so may result in the loss or revocation of your Season Pass and any skiing, snowboarding, riding, or access privileges without any refund.
  13. Non-Transferable; Not for Resale. All Season Passes and OTHER LIFT ACCESS PRODUCTS are non-TRANSFERABLE and may not be resold, UNLESS EXPRESSLY STATED OTHERWISE IN WRITING.
  14. Governing Law. These Terms and the relationship between you and Vail Resorts will be governed by the laws of the State of Colorado in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Colorado.
  15. Forum Selection. All lawsuits relating to or arising out of these Terms will be brought in the Federal or State Courts located in Colorado. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.
  16. Time Limitation for Filing Suit. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.
  17. Release; Sole Remedy. You hereby voluntarily and knowingly agree, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Vail Resorts or any Vail Resorts Parties and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of the operation of our resorts or Partner Resorts, your inability to use your Season Pass or other lift access product during the season for which it was purchased, or a violation of these Terms or any of other terms or policies referenced herein. Refunds pursuant to Section 9 above, as applicable, are your sole remedy against any of the Vail Resorts Parties in connection with the operation of our resorts or Partner Resorts or your inability to use your Season Pass or other lift access product during the season for which it was purchased.

    If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

  18. Limitation of Liability. You understand and agree that to the maximum extent permitted under applicabLe law, in no event will ANY OF THE Vail Resorts PARTIES be liable under any theory of liability (whether in contract, tort, statutory, or otherwise) for any direct, indirect, incidental, special, consequential, personal injury/wrongful death, punitive, or exemplary damages (Even if SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING BUT NOT LIMITED TO AS A RESULT OF: (A) THE OPERATION OF OUR RESORTS OR PARTNER RESORTS, INCLUDING THE OPERATION OF RESERVATION OR REDUCED CAPACITY SYSTEMS, (B) YOUR USE OF OR INABILITY TO USE ANY SEASON PASS OR OTHER LIFT ACCESS PRODUCT, OR (C) ANY VIOLATION BY US OF these TERMS OR OTHER TERMS OR POLICIES REFERENCED HEREIN, INCLUDING THE EPIC COVERAGE REFUND POLICY OR LIFT TICKET REFUND POLICY. NOTWITHSTANDING THE FOREGOING, SUCH LIABILITY WILL NOT IN THE AGGREGATE EXCEED THE AMOUNT YOU PAID FOR THE SEASON PASS OR OTHER LIFT ACCESS PRODUCT YOU PURCHASED.
  19. Liability Exclusions and Limitations. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, limit our liabilities, the extent of liability of Vail Resorts or the Vail Resorts Parties will be the minimum permitted under such applicable law. We disclaim any warranties to the maximum extent permitted under applicable law.
  20. Class Action and Jury Waiver. You may only resolve disputes RELATING TO OR arising out of these Terms on an individual basis and may not bring and expressly waive the right to bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class action, private attorney general actions, and consolidation with other actions are not allowed. You hereby waive your right to a jury trial in any claim or cause of action RELATING TO OR arising out of these Terms.
  21. Electronic Communications Notice. You agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. You understand this may be the only manner by which you will receive such communications. When you use our website or send emails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We may communicate with you by email or posting notices on the applicable website. You agree that all agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In order to access any such communications, you must have a computer or other Internet-enabled device. In order to retain copies of any such communications, you must have a printer or data storage device. If you have a printer, you may print paper copies of any such communications for your own use. If you wish to withdraw your consent for us to communicate with you electronically, you may not use our website.
  22. Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to our intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect.
  23. Modifications. Our customer service representatives are not authorized to modify any provision of these Terms, either verbally or in writing.
  24. Questions. If you have any questions regarding these Terms, please visit epicpass.com and view our FAQs, visit snow.com for our latest updates, or email us at comments@vailresorts.com.

  SEASON PASS

DEPOSIT POLICY

            If you pay a deposit towards the purchase of a Season Pass, you agree to be bound by this Season Pass Deposit Policy:

 

ADVISORY

 

THESE POLICIES ARE EXPRESSLY SUBJECT TO THE LIFT ACCESS PRODUCTS TERMS OF SALE. PLEASE BE ADVISED THAT YOUR PURCHASE OF A SEASON PASS OR OTHER LIFT ACCESS PRODUCT MEANS THAT YOU ARE SUBJECT TO THOSE TERMS OF SALE, INCLUDING WITHOUT LIMITATION THE FORUM SELECTION, RELEASE/SOLE REMEDY, LIMITATIONS ON LIABILITY, AND CLASS ACTION AND JURY WAIVER PROVISIONS SET FORTH THEREIN.

  1. I UNDERSTAND AND AGREE THAT BY PAYING THE $49 DEPOSIT, I AM COMMITTING TO BUY A SEASON PASS FOR THE SKI & RIDE SEASON. I FURTHER UNDERSTAND AND AGREE THAT THIS $49 PAYMENT IS NON-REFUNDABLE, EXCEPT AS SET FORTH IN THE EPIC Coverage Refund Policy.
  2. I agree the credit card provided will be authorized for the remaining balance of the Season Pass product purchased. The remaining balance will be automatically charged to my credit card on or around September 15. In the event the total price of the Season Pass product is lowered prior to the start of the Ski & Ride Season, the remaining balance due will be reduced by the amount by which the total price is lowered.
  3. I agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. I understand this is the only manner by which I will receive such communications.
  4. I agree that THIS PASS IS NON-REFUNDABLE except as set forth in the EPIC Coverage Refund Policy. Once the $49 deposit payment has been made, the $49 deposit payment cannot be cancelled or refunded, nor can the pass purchase be cancelled or refunded, except as set forth in the EPIC Coverage Refund Policy.
  5. I AGREE THAT THIS PASS IS NON-TRANSFERABLE AND MAY NOT BE RESOLD, UNLESS EXPRESSLY STATED OTHERWISE IN WRITING.

Other restrictions may apply. For complete details on restrictions, reservations, and blackout dates please visit epicpass.com or ask a sales representative. Child is defined as 5-12. Teen is defined as 13-18. Adult is defined as 13+ (if no teen product) or 19+. For questions, call 970.754.0008 or visit epicpass.com.

 

 


 

AUTO-RENEW POLICY

If you enroll in the annual automatic pass renewal program (the “Auto Renew Program”), you agree to be bound by this Auto-Renew Policy:

 

ADVISORY

THESE POLICIES ARE EXPRESSLY SUBJECT TO THE LIFT ACCESS PRODUCTS TERMS OF SALE. PLEASE BE ADVISED THAT YOUR PURCHASE OF A SEASON PASS OR OTHER LIFT ACCESS PRODUCT MEANS THAT YOU ARE SUBJECT TO THOSE TERMS OF SALE, INCLUDING WITHOUT LIMITATION THE FORUM SELECTION, RELEASE/SOLE REMEDY, LIMITATIONS ON LIABILITY, AND CLASS ACTION AND JURY WAIVER PROVISIONS SET FORTH THEREIN.

  1. If you/your child are moved into a new age bracket on or before April 6, you/your child's pass will be moved into the next appropriate age bracket. Age categories will be verified each year against the birth date on file, in order to confirm the specified pass is appropriate for the actual age of the pass holder. Customers will automatically get moved into the correct product age category while enrolled in the Auto Renew Program.
  2. The resorts included on our passes and ancillary pass benefits are subject to change without notice. If your pass product should change, you agree that your pass will be automatically renewed with the closest comparable season pass product from your initial purchase as determined by us. If you choose Epic® FlexPay, Uplift will reach out to you prior to the following season to update and confirm your plan selection.
  3. Your release of liability form covers up to three years of season pass participation within the Auto Renew Program. After three years of enrollment in the Auto Renew Program, you will need to re-sign the liability form.
  4. The $49 down payment will be charged to your credit card in the Spring and the balance payment will be charged in or around the Fall preceding the applicable Ski and Ride Season.
  5. By electing to enroll in the Auto Renew Program, YOU AGREE AND UNDERSTAND THAT YOUR PASS IS NON-REFUNDABLE EXCEPT AS SET FORTH IN THE EPIC Coverage Refund Policy.Vail Resorts reserves the right to modify its refund policies for future seasons.
  6. You may opt out of the Auto Renew Program for the following season prior to the Spring payment date. You may enroll in Auto Renew any time after your initial purchase. To opt out or enroll in the Auto Renew Program, please call 970.754.0005 or e-mail seasonpass@vailresorts.com.
  7. You may also enroll in the Auto Renew Program at any time after your initial purchase by calling the Season Pass Call Center at 970.754.0005 or e-mailing seasonpass@vailresorts.com.

2021/2022 LIFT TICKET REFUND POLICY

 

ADVISORY

THESE POLICIES ARE EXPRESSLY SUBJECT TO THE LIFT ACCESS PRODUCTS TERMS OF SALE. PLEASE BE ADVISED THAT YOUR PURCHASE OF A season pass or other lift access product MEANS THAT YOU ARE SUBJECT TO THOSE TERMS OF SALE, INCLUDING WITHOUT LIMITATION THE FORUM SELECTION, RELEASE/SOLE REMEDY, LIMITATIONS ON LIABILITY, AND CLASS ACTION AND JURY WAIVER PROVISIONS SET FORTH THEREIN.

 

SECTION A

OVERVIEW

  1. Lift Ticket Refund Policy. This Lift Ticket Refund Policy (the “Policy”) is the refund policy applicable to all lift tickets. This Policy applies only to lift tickets. It does not apply to any other lift access products, such as Season Passes. Your lift ticket is not refundable except as set forth in this policy.
  2. Terms of Sale. This Policy is incorporated into the Lift Access Products Terms of Sale to which you must agree when purchasing a lift ticket. By purchasing a lift ticket, you are agreeing to be bound by this Policy and the Lift Access Products Terms of Sale, including without limitation the forum selection, release/sole remedy, limitations on liability, and class action and jury waiver provisions set forth therein.
  3. Processing of Request. Vail Resorts will use reasonable efforts to respond to your refund request in a timely manner, but does not guarantee that your refund request will be processed within any specified or maximum period of time.
  4. Proper Submission. Vail Resorts shall have no obligation to process any refund requests that are not timely submitted, incomplete, or not submitted through the methods required by this Policy. Your failure to submit a timely and complete refund request through the required methods will forfeit any right you may have to such refund.
  5. No Access After Refund. If you receive a refund, your single day or multi-day lift ticket will cease to be valid and you will no longer be able to use your lift ticket.
  6. Ticket Revocation. You will not be eligible for a refund of any kind if you are unable to use your single day or multi-day lift ticket due to your ticket being revoked, confiscated, canceled, deactivated, and/or not re-issued because Vail Resorts, in its sole and exclusive judgment, determined that you acted in a manner that could endanger the safety or health of any person, violated any law or resort or facility policy, engaged in any fraud, misconduct, or malfeasance, created a nuisance, failed to pay amounts due, or for other good cause.
  7. Questions. If you have any questions regarding this Policy or other inquiries, please view our FAQs or email us at comments@vailresorts.com.

Section B

UNUSED LIFT TICKETS

  1. Eligibility for a Refund - Unused Lift Ticket. If you have not used your single-day or multi-day lift ticket, you are eligible to receive a full refund.
    1. Single-Day Lift Tickets. You are eligible to receive a refund for an unused single-day lift ticket if you request a refund no later than 5 p.m. mountain standard time on the expiration date for which your lift ticket provides access.
    2. Multi-Day Lift Tickets. You are eligible to receive a refund for any unused days within your multi-day lift ticket if you request a refund no later than 5 p.m. mountain standard time on the expiration date for which your lift ticket provides access.
  2. Amount of Refund.
    1. Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
    2. Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of unused days remaining on your lift ticket. For example, if you purchased a 3-day advanced lift ticket and you did not use your last day, your refund would equal the difference between the amount you paid for the 3-day advanced lift ticket and the amount you would have paid for a 2-day advanced lift ticket, as determined by Vail Resorts.
  3. How to Request a Refund.
    1. In-Person Request. You may submit your refund request in person at the ticket window of the resort for which your lift ticket provides access.
    2. Phone Request. You may request a refund by contacting the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number.

 

Section C

ILLNESS/INJURY

  1. Eligibility for a Refund - Illness/Injury. If you are unable to use or continue using your single-day or multi-day lift ticket due to an illness or injury, you may be eligible for a partial or full refund.
    1. Single-Day Lift Tickets. You are eligible to receive a refund for a single-day lift ticket due to illness or injury if you request a refund no later than 5 p.m. mountain standard time on the expiration date for which your lift ticket provides access.
    2. Multi-Day Lift Tickets. You are eligible to receive a partial or full refund for a multi-day lift ticket due to illness or injury if you request a refund no later than 5 p.m. mountain standard time on one of the days for which your lift ticket provides access. You will not receive any refund for any days on your lift ticket that precede the date on which you make your refund request, nor will you receive any refund for any days on your lift ticket for which you do not submit a request before 5 p.m. mountain standard time.
  2. Verification of Illness/Injury. Vail Resorts may require proof or verification of your illness or injury to determine your eligibility for a refund. If you are unable to provide acceptable proof of illness or injury (as determined in our sole and absolute discretion), we reserve the right to deny your refund request.
  3. Amount of Refund.
    1. Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
    2. Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of days on your ticket unaffected by illness or injury. For example, if you purchased a 3-day advanced lift ticket and you were unable to ski on your last day due to illness or injury, your refund would equal the difference between the amount you paid for the 3-day advanced lift ticket and the amount you would have paid for a 2-day advanced lift ticket, as determined by Vail Resorts.
  4. How to Request a Refund.
    1. In-Person Request. You may submit your refund request in person at the ticket window of the resort for which your lift ticket provides access.
    2. Phone Request. You may request a refund by contacting the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number.

 

SECTION D

Refunds for RESORT CLOSURES

OR LIFT TICKET CANCELLATIONS DUE TO COVID-19

  1. Eligibility for a Refund - Closures/Cancellations Due to COVID-19. If no lifts are operating at a resort for an entire day or Vail Resorts cancels your lift ticket due to COVID-19, you are eligible for a full refund for the affected day(s) on your lift ticket.
  2. Amount of Refund.
    1. Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
    2. Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of days on your ticket unaffected by the resort closure or ticket cancellation due to COVID‑19. For example, if you purchased a 3-day advanced lift ticket and you were unable to ski on your last day due to a COVID-19 resort closure, your refund would equal the difference between the amount you paid for the 3-day advanced lift ticket and the amount you would have paid for a 2-day advanced lift ticket, as determined by Vail Resorts.
  3. How to Request a Refund. If a qualifying resort closure or lift ticket cancellation due to COVID-19 occurs on a date for which your lift ticket provides access, Vail Resorts may process your refund automatically or may provide you notice (e.g., by email, website announcements/FAQs, or social media posts) that it is unable to process your refund automatically or further action is required by you within a specified time period to process your refund. Vail Resorts will use reasonable efforts to process your refund but cannot guarantee that your refund will be processed within any specified or maximum period of time. In the event you believe you are entitled to a refund due to a COVID-19-related resort closure or lift ticket cancellation and you have not been refunded or contacted by or received information from Vail Resorts within eight (8) weeks of the final date on which your lift ticket could be used, please contact the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number.

 

SECTION E

Refunds for RESORT CLOSURES

OR LIFT TICKET CANCELLATIONS NOT DUE TO COVID-19

  1. Eligibility for a Refund - Closures/Cancellations Not Due to COVID-19. If no lifts are operating at a resort for an entire day or Vail Resorts cancels your lift ticket for the entire day due to reasons not related to COVID-19 or ticket revocation, you are eligible for a full refund for the affected day(s) on your lift ticket.
  2. Amount of Refund.
    1. Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
    2. Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of days on your ticket unaffected by the resort closure or ticket cancellation. For example, if you purchased a 3-day advanced lift ticket and you were unable to ski on your last day due to the closure, your refund would equal the difference between the amount you paid for the 3-day advanced lift ticket and the amount you would have paid for a 2-day advanced lift ticket, as determined by Vail Resorts.
  3. How to Request a Refund. If a resort closure or lift ticket cancellation occurs due to reasons unrelated to COVID-19 (or ticket revocation) on a date for which your lift ticket provides access, you must request a refund within thirty (30) days of the final date on which your lift ticket could be used. You may submit your request in the following ways:
    1. In-Person Request. You may submit your refund request in person at the ticket window of the resort for which your lift ticket provides access.
    2. Phone Request. You may request a refund by contacting the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number.

SKI & RIDE SCHOOL TERMS OF SALE

 

Last Updated: September 5, 2022

 

ADVISORY

SECTION 10 OF THESE TERMS INCLUDES A FORUM SELECTION CLAUSE BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO SELECT A FORUM FOR LITIGATION RELATING TO OR ARISING OUT OF THESE TERMS OTHER THAN THE FORUM SPECIFIED IN THESE TERMS.

SECTION 12 OF THESE TERMS INCLUDES A RELEASE BY WHICH YOU WILL FORFEIT CERTAIN CLAIMS YOU MAY HAVE AGAINST VAIL RESORTS, ITS AFFILIATES, ITS SUBSIDIARIES, OR ITS PARTNERS.

SECTION 13 OF THESE TERMS INCLUDES LIMITATIONS OF LIABILITY BY WHICH YOU WILL FORFEIT ANY RIGHTS TO RECOVER CERTAIN TYPES OF DAMAGES.

SECTION 15 OF THESE TERMS INCLUDES A CLASS ACTION AND JURY WAIVER BY WHICH YOU WILL FORFEIT ANY RIGHTS YOU MAY HAVE TO A JURY TRIAL OR TO BRING A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION RELATING TO OR ARISING OUT OF THESE TERMS.

 

Please carefully read these Ski & Ride terms and conditions, which also include resort-specific policies in Appendix 1 (incorporated herein) (collectively “Terms”). These Terms (in their entirety) constitute a binding agreement between you and the Vail Corporation, doing business as Vail Resorts Management Company, including its subsidiaries and affiliates (“Vail Resorts”, “we” or “us”). To the extent Appendix 1 provides different or additional resort-specific policies, such policies shall apply only to the Ski & Ride School and its respective Ski & Ride School Products (defined below) at that resort, but only in relation to the specific topic and only to the extent specified; in all other respects, these Terms shall apply. By purchasing a Ski & Ride School Product you are agreeing to be bound by these Terms.


 

 

DEFINITIONS

 

The following definitions apply to these Terms.

Cancellation Fee” means 50% of the cost of any Ski & Ride School Product.

Family Member” means your child, domestic partner, brother, sister, mother, father, stepchild, stepbrother, stepsister, stepparents, legal guardian, foster child, ward or legal ward.

H&S Protocols” means any protocols posted or in effect at any resort that promote health and safety.

Lift Access Product” means any product sold by Vail Resorts that grants lift access.

Ski & Ride School” means a ski and snowboard school located at a resort that is owned and operated by Vail Resorts.

Ski & Ride School Product” means a private lesson, group lesson, or other product available for purchase at any Ski & Ride School.

Vail Resorts Parties” means Vail Resorts and each of its resorts, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, representatives, and agents.

 

 

 

TERMS

 

  1. Resort Operations. Vail Resorts has the right, in its sole and absolute discretion, to operate its resorts, facilities, and amenities in the manner it deems appropriate in its sole and exclusive judgment. Vail Resorts’ right to operate in the manner it deems appropriate includes, but is not limited to, the right to modify, expand, reduce, or cease operations of any resorts, facilities, or amenities at any time and for any period of time, and to implement, from time to time, reduced capacity or reservations systems or other requirements to use your Ski & Ride School Product.
  2. No Guarantee. VAIL RESORTS DOES NOT MAKE ANY GUARANTEES WITH RESPECT TO SKI & RIDE SCHOOL PRODUCTS. For example, your purchase of any Ski & Ride School Product does not guarantee: (a) access to any resorts, facilities, amenities, or instructors at any given time or for any number of days or for any minimum number of days or (b) any particular guest experience or your satisfaction with your guest experience at or with any resorts, facilities, amenities, or instructors. Your admission to any resorts, facilities, or amenities is subject to, among other things, capacity constraints, closures, and staffing. Nothing in these Terms is a commitment by Vail Resorts to keep any resort, facilities, or amenities open for any particular period or amount of time and Vail Resorts reserves right to close any of its resorts, facilities, or amenities in its sole and absolute discretion.
  3. Ski & Ride School General Policies & Procedures. The following policies and procedures apply to all Ski & Ride School Products:
    1. If you are late to your lesson and the Ski & Ride School is not able to accommodate you for that day or you cannot reschedule for any reason, you will not be able to participate in your lesson and you will not be eligible for a refund.
    2. The resort reserves the right to cancel, reschedule or change lesson dates/times due to, by way of example but without limitation, availability of instructors, terrain, weather conditions, insufficient lesson participants (varies by resort see Appendix 1), guest punctuality, lift access, etc.
    3. Lessons cancelled by the resort will be attempted to be rescheduled. In the case the lesson cannot be rescheduled, a refund will be issued.
    4. You must follow all H&S Protocols. H&S Protocols may be posted at the Ski & Ride School or provided to you verbally by your instructor.
    5. Children age 14 and under must wear a winter sport protective helmet while participating in a lesson, subject to local regulations. In addition, children and teens under the age of 18 who participate in designated children's classes or programs must wear a helmet.
    6. You are responsible for your safety and that of others while participating in winter mountain sports activities. Always show courtesy to others and be aware that there are elements of risk in skiing and riding that common sense and personal awareness can help reduce. Know your ability level and stay within it. Become familiar with and observe "Your Responsibility Code" and share with other skiers and riders the responsibility for a great skiing experience.
  4. Private Lesson Policies. The following policies apply to private lessons only:
    1. If you request a private lesson online, this Ski & Ride School Product will appear as “Purchased” in the trip folder. However, your credit card will not be charged until after the Ski & Ride School has sent you a confirmation email to confirm your lesson date and additional details. If you do not receive a confirmation email 24 hours prior to your lesson start time, please contact the Ski & Ride School using the contact information provided in Appendix 1. A lesson is not confirmed until you hear from a representative of the resort specific Ski & Ride School.
    2. You may add additional guests to your private lesson see Appendix 1 for details on the number of guests you may add to a private lesson, varies by resort. Each guest will also need a valid Lift Access Product to participate in the private lesson.
    3. Please be aware that you may be contacted by an agent of the Ski & Ride School prior to your arrival to finalize additional lesson details.
  5. Lift Access. To participate in any lesson, you (or your guests in a private lesson) must have purchased a valid Lift Access Product. Lift Access Products are subject to the Lift Access Products Terms of Sale. Your access to any resorts, facilities, or amenities may be subject to additional terms and policies.
  6. Timing for Credit Card Charge. The credit card you used to purchase a Ski & Ride School Product may be charged at any time from the date of your booking to your actual lesson date.
  7. Refund & Cancellation Policy.
    1. Changes or cancellations can be made in advance of your lesson date by calling or emailing the Ski & Ride School conducting your lesson. The phone number and email address are provided in Appendix 1.
    2. Changes to your Ski & Ride School Product are subject to lesson and instructor availability. Vail Resorts, in its sole discretion, reserves the right to refuse any change request.
    3. Any Ski & Ride School Product that is cancelled prior to 48 hours of the lesson start time will be issued a full refund.
    4. Any Ski & Ride School Product that is cancelled within 48 hours of the lesson start time will be charged the Cancellation Fee.
    5. For Ski & Ride School Products that contain one lesson day, the Cancellation Fee is 50% of the cost of the lesson.
    6. For Ski & Ride School Products that contain multiple lesson days, the Cancellation Fee is 50% of the cost of the first lesson. All other days in a multiple lesson Ski & Ride School Product will be fully refunded.
      1. Example: An individual has purchased a Ski & Ride School Product with 3 full-day lessons for a total price of $1200. This individual cancels the entire Ski & Ride School Product 18 hours prior to the lesson start time. The Cancellation Fee will be $200 ($400 x 50%). The refunded amount will be $1000 ((1st lesson day - $200) + (2 lesson days @ $400 per day)).
    7. If you cancel any Ski & Ride School Product due to personal illness/injury within 48 hours of your lesson start time and the reason for your cancellation is personal illness/injury, we will provide you a full refund, provided, however, we reserve the right to request medical documentation confirming your personal illness/injury, and if you do not promptly supply such medical documentation, we may deny you a refund.
    8. Resort Closure: You may be eligible for a “Closure and Cancellation Refund” (or “C&C Refund”) if a Reservation Cancellation Event or an Extended Resort Closure Event occurs.
      1. A “Priority Day Cancellation Event” occurs when Vail Resorts cancels one or more of your lessons due to a Resort Closure Event.
      2. A “Resort Closure Event” occurs at a resort when no lifts are operating at that resort due to one or more of the following reasons:
        1. The occurrence of a disease, epidemic, or pandemic, including the ongoing COVID-19 pandemic;
        2. The occurrence of a flood, hurricane, tornado, earthquake, fire, or volcanic eruption (each a “Natural Disaster”);
        3. The occurrence of a terrorist attack; or
        4. The occurrence of a hostile or war-like action.
      3. If you are eligible for a C&C Refund, Vail Resorts will automatically issue a refund to the credit card you have on file.
    9. Refunds will not be issued in any of the following circumstances:
      1. You are not eligible for a refund based on any inability to use all or some of your Ski & Ride School Product due to weather or wind-related events, including snow levels.
      2. You are not eligible for a refund if you retroactively request a refund for unused Ski & Ride School Products.
  8. Release of Liability, Assumption of Risks, and Indemnity Agreement. If you purchase a Ski & Ride School Product, you agree to sign and be bound by the Release of Liability, Assumption of Risks and Indemnity Agreement. If you do not sign and accept the Release of Liability, Assumption of Risks and Indemnity Agreement, you will not be allowed to participate in your lesson. You will not be eligible for a refund based on any failure or refusal to sign the Release of Liability, Assumption of Risks and Indemnity Agreement unless you also request a refund in accordance with the Refund & Cancellation Policy contained in these Terms.
  9. Governing Law. These Terms and the relationship between you and Vail Resorts will be governed by the laws of the State of Colorado in the same manner as such laws are applied to agreements made, entered into, and performed entirely in Colorado.
  10. Forum Selection. All lawsuits relating to or arising out of these Terms will be brought in the Federal or State Courts located in Colorado. We and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose and waive any objection to such courts on any basis, including without limitation improper venue or inconvenience of the forum.
  11. Time Limitation for Filing Suit. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.
  12. Release; Sole Remedy. You hereby voluntarily and knowingly agree, to the maximum extent permitted by applicable law, to waive, release, and forfeit any and all claims and actions you have or may have against Vail Resorts or any Vail Resorts Parties and any associated losses, damages and expenses (including attorneys’ fees), that relate to, arise out of, or may arise out of the operation of our resorts, your inability to use your Ski & Ride School Product during the time period for which it was purchased, or a violation of these Terms or any of other terms or policies referenced herein. Refunds under these Terms are your sole remedy against any of the Vail Resorts Parties in connection with the operation of our resorts or your inability to use your Ski & Ride School Product during the time period for which it was purchased.

    If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

  13. Limitation of Liability. You understand and agree that to the maximum extent permitted under applicable law, in no event will any of the Vail Resorts PARTIES be liable under any theory of liability (whether in contract, tort, statutory, or otherwise) for any direct, indirect, incidental, special, consequential, personal injury/wrongful death, punitive, or exemplary damages (Even if SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES), INCLUDING BUT NOT LIMITED TO AS A RESULT OF: (A) THE OPERATION OF OUR RESORTS, INCLUDING THE OPERATION OF RESERVATION OR REDUCED CAPACITY SYSTEMS, (B) YOUR USE OF OR INABILITY TO USE ANY SKI & RIDE SCHOOL PRODUCT, OR (C) ANY VIOLATION BY US OF THESE TERMS OR OTHER TERMS OR POLICIES REFERENCED HEREIN. NOTWITHSTANDING THE FOREGOING, SUCH LIABILITY WILL NOT IN THE AGGREGATE EXCEED THE AMOUNT YOU PAID FOR THE SKI & RIDE SCHOOL PRODUCT YOU PURCHASED.
  14. Liability Exclusions and Limitations. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, limit our liabilities, the extent of liability of Vail Resorts or the Vail Resorts Parties will be the minimum permitted under such applicable law. We disclaim any warranties to the maximum extent permitted under applicable law.
  15. Class Action and Jury Waiver. You may only resolve disputes RELATING TO OR arising out of these Terms on an individual basis and may not bring and expressly waive the right to bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class action, private attorney general actions, and consolidation with other actions are not allowed. You hereby waive your right to a jury trial in any claim or cause of action RELATING TO OR arising out of these Terms.
  16. Electronic Communications Notice. You agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. You understand this may be the only manner by which you will receive such communications. When you use our website or send emails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We may communicate with you by email or posting notices on the applicable website. You agree that all agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. In order to access any such communications, you must have a computer or other Internet-enabled device. In order to retain copies of any such communications, you must have a printer or data storage device. If you have a printer, you may print paper copies of any such communications for your own use. If you wish to withdraw your consent for us to communicate with you electronically, you may not use our website.
  17. Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to our intentions as reflected in the provision, and that the other provisions of these Terms remain in full force and effect.
  18. Modifications. Our customer service representatives are not authorized to modify any provision of these Terms, either verbally or in writing.
  19. Questions. If you have any questions regarding these Terms, please visit the applicable resort website and view our FAQs, visit snow.com for our latest updates, or email us at comments@vailresorts.com.

 

APPENDIX 1 - RESORT SPECIFIC INFORMATION

 

For changes, refunds and questions related to your Ski and Ride School product contact the school directly. Each Ski and Ride School has specific policies that modify the policies contained in these Terms. To the extent the policies contained in this Appendix 1 conflict with the policies contained above, the policies in this Appendix 1 shall control. Each Ski & Ride School’s specific contact information and policies are as follows:

On a mobile device, scroll to the right to see complete information in the below table.

 

 

Resort Contact Information Resort Policies
Afton Alps Ski & Ride School
(651) 436-5245
AftonAlpsSkiSchool@vailresorts.com
  • 2-hour private lessons are for ages 3 and above and may include up to 5 total participants
  • Private lessons for children age 3 years old are limited to 1 participant
  • All private lesson participants must choose the same discipline (Ski / Snowboard)
  • Afton Alps reserves the right to cancel and/or reschedule a group lesson if there are fewer than 3 participants registered
Alpine Valley Ski & Ride School
(440) 285-2211
AVSnowsports@vailresorts.com
  • Private lessons may include up to 4 total participants
  • 3 & 4 year old private lessons are limited to 1 participant
Attitash Ski & Ride School
(603) 374-2632
Attitashskischool@vailresorts.com
  • Private lessons may include up to 5 total participants
Beaver Creek Ski & Snowboard School
(970) 754-5300
BCskischool@vailresorts.com
  • Private lessons may include up to 6 total participants
Boston Mills / Brandywine Ski & Ride School
(330) 657-2334  ext.2010
bmbwsnowsports@vailresorts.com
  • Private lessons may include up to 4 total participants
  • 3 & 4 year old private lessons are limited to 1 participant
Breckenridge Ski & Snowboard School
(970) 496-3272
lrn2ski@vailresorts.com
  • Private lessons may include up to 6 total participants
Crested Butte Ski & Ride School
(970)251-7023
CBskischool@vailresorts.com
  • Private lessons may include up to 6 total participants
Crotched Mountain Ski & Ride School
(603) 588-3668  ext.240
CrotchedMtnSkiSchool@vailresorts.com
  • Private lessons may include up to 5 total participants
  • Crotched Mountain reserves the right to cancel and/or reschedule a group lesson if there are fewer than 2 participants registered
  • Lessons reserved in advance will have precedence over walk-up lessons on the reserved day of the service
Heavenly Ski & Ride School
(775) 586-7000
HvSkiSchool@vailresorts.com
  • Private lessons may include up to 6 total participants
Hidden Valley Ski & Ride School, Wildwood MO
(636) 938-5373
HISnowSports@vailresorts.com
  • Private lessons may include up to 6 total participants
  • All private lesson participants must choose the same discipline (Ski / Snowboard)  
  • For multi-week lesson products, the Ski and Ride School Cancellation Fee is 50% of the cost of the program
Hidden Valley Ski & Snowboard School, Somerset PA
(800) 452-2223
HiddenValleyPA@vailresorts.com
  • 2-Hour private lessons may include up to 4 total participants choosing the same discipline (Ski / Snowboard)
  • 3 & 4 year old private one-hour lessons must be arranged directly with the resort and are limited to 1 participant
  • Seasonal lesson programs must be cancelled 30 days prior to the start date of the first lesson for a full refund
  • Seasonal lesson programs cancelled within 30 days of the start date for the first lesson will be refunded 50% of the cost of the entire program
  • Seasonal lesson programs cancelled after the first lesson date will not be eligible for a refund
  • Seasonal lesson programs will only have makeup sessions scheduled if the program was cancelled by the resort. There are no partial refunds for missed days by the participant
Hunter Mountain Ski & Ride School
(800) 486-8376
huskischool@vailresorts.com
  • Private lessons may include up to 4 total participants
Jack Frost / Big Boulder Ski & Ride School
(570) 443-8425
jfbbsrs@vailresorts.com
  • 2-Hour private lessons may include up to 4 total participants
  • 3 & 4 year old private one-hour lessons must be arranged directly with the resort and are limited to 1 participant
Keystone Ski & Ride School
(970) 496-4170
Keystoneskiandride@vailresorts.com
  • Private lessons may include up to 6 total participants
Kirkwood Ski & Ride School
(209) 258-7754
Kirkwoodlessons@vailresorts.com
  • Private lessons may include up to 6 total participants
Laurel Mountain & Ski Snowboard School
(800) 452-2223
LMsrs@vailresorts.com
  • 2-Hour private lessons may include up to 4 total participants choosing the same discipline (Ski / Snowboard)
  • 3 & 4 year old private one-hour lessons must be arranged directly with the resort and are limited to 1 participant
Liberty Mountain Ski & Ride School
(717) 642-8282
lbsnowsports@vailresorts.com
  • 2-Hour private lessons may include up to 4 total participants
  • 3 & 4 year old private one-hour lessons must be arranged directly with the resort and are limited to 1 participant
  • All participants ages 6 and under must wear a resort provided vest for the duration of the lesson
  • All seasonal lesson programs must be cancelled prior to 30 days of the start date for the first lesson for a full refund
  • Seasonal lesson programs cancelled within 30 days of the start date for the first lesson will be refunded 50% of the cost of the entire program
  • Seasonal lesson programs cancelled after the first lesson date will not be eligible for a refund
  • Seasonal lesson programs will only have makeup sessions scheduled if the program was cancelled by the resort. There are no partial refunds for missed days by the participant
Mad River Ski & Ride School
(937) 599-1015
MASnowSports@vailresorts.com
  • Private lessons may include up to 4 total participants
  • 3 & 4 year old private one-hour lessons are limited to 1 participant 
Mt Brighton Ski & Ride School
(810) 229-9581
mtbrightonskischool@vailresorts.com
  • Private lessons may include up to 6 total participants
  • 3 & 4 year old private lessons are limited to 1 participant 
  • All private lesson participants must choose the same discipline (Ski / Snowboard)  
Mt Snow Ski & Snowboard School
(802) 464-4008
MountSnowLessons@vailresorts.com
  • Full day (6-hour) private lessons may include up to 6 total participants
  • Half day (3-hour) private lessons may include up to 3 total participants
Mt Sunapee Ski & Snowboard School
(603) 763-3564
MtSunapeeSRS@vailresorts.com
  • Private lessons may include up to 4 total participants
Northstar Ski & Snowboard School
(530) 562-1010
northstarcalifornia@vailresorts.com
  • Private lessons may include up to 6 total participants
Okemo Ski & Snowboard School
(802) 228-1600
OkSkiandRideSchool@vailresorts.com
  • Full day private lessons may include up to 6 total participants
  • Half day private lessons may include up to 4 total participants
Park City Ski & Snowboard School
(435) 658-5530
ParkCitySkiSchool@vailresorts.com
  • Private lessons may include up to 6 total participants
Paoli Peaks Ski & Ride School
(812) 203-3073
PaoliPeaksSnowsports@vailresorts.com
  • Private lessons may include up to 5 total participants
  • Paoli Peaks reserves the right to cancel and/or reschedule a group lesson if there are fewer than 3 participants registered
Roundtop Ski & Ride School
(717) 432-9631
RoundtopSkiSchool@vailresorts.com
  • Private lessons may include up to 5 total participants
  • 3 & 4 year old private lessons are limited to 1 participant 
Seven Springs Ski & Snowboard School
(800) 452-2223
7springsSRS@vailresorts.com
  • 2-Hour private lessons may include up to 4 total participants choosing the same discipline (Ski / Snowboard)
  • 3 & 4 year old private one-hour lessons must be arranged directly with the resort and are limited to 1 participant
  • Seasonal lesson programs must be cancelled 30 days prior to the start date of the first lesson for a full refund
  • Seasonal lesson programs cancelled within 30 days of the start date for the first lesson will be refunded 50% of the cost of the entire program
  • Seasonal lesson programs cancelled after the first lesson date will not be eligible for a refund
  • Seasonal lesson programs will only have makeup sessions scheduled if the program was cancelled by the resort. There are no partial refunds for missed days by the participant
Snow Creek Ski & Ride School
(816) 640-2016
SnowCreekSkiSchool@vailresorts.com
  • 2-hour private lessons may include up to 4 total participants
  • Private lessons for children age 2 to 3 are limited to 1 participant.
  • Private lessons for age 4 and above may include up to two participants of the same age, ability level and discipline (Ski/Snowboard)
  • Snow Creek reserves the right to cancel and/or reschedule a group lesson if there are fewer than 3 participants registered
Stevens Pass Ski & Snowboard School
(206) 812-4510
SPSnowSchool@vailresorts.com
  • Private lessons may include up to 3 total participants
Stowe Ski & Snowboard School
(802) 253-3000
StoweSkiSchool@vailresorts.com
  • Private lessons may include up to 6 total participants
Vail Ski & Snowboard School
(970) 754-4300
VailSkiSchool@vailresorts.com
  • Private lessons may include up to 6 total participants
Whistler Blackcomb Snow School
1-800-766-0449 or (604)-967-8950
wbreservations@vailresorts.com
  • Private lessons may include up to 5 total participants
Whitetail Ski & Ride School
(717) 328-9400
WTSkiSchool@vailresorts.com
  • 2-Hour private lessons may include up to 4 total participants
  • 3 & 4 year old private one-hour lessons must be arranged directly with the resort and are limited to 1 participant
Wildcat Ski & Ride School
(603) 466-3326
Wildcatinfo@vailresorts.com 
  • Private lessons may include up to 5 total participants
Wilmot Ski & Ride School
(262) 862-2301
WilmotSkiSchool@vailresorts.com
  • Private lessons may include up to 5 total participants
  • Wilmot reserves the right to cancel and/or reschedule a group lesson if there are fewer than 3 participants registered

On a mobile device, scroll to the right to see complete information in the above table.

VAIL RESORTS GREEN RUN GUARANTEE TERMS AND CONDITIONS 

DURATION OF GUARANTEE AND PARTICIPATION: The Green Run Guarantee is a limited guarantee currently offered pursuant to these terms and conditions (“Terms”) only during the 2022/23 Season (“Season”) at the discretion of Vail Resorts (“Vail”) when booked directly through its Ski & Ride Schools (“Ski School”) at participating resort locations in the United States (currently Beaver Creek, Breckenridge, Heavenly, Keystone, Kirkwood, Northstar, Park City, Vail, and Whistler Blackcomb)(participating “Resorts”) to beginner-level eligible skiers or snowboarders (eligible “Guest”, which includes parent/legal guardian of minor Guests). The Green Run Guarantee applies only to the designated green run or designated green runs specified by each participating Resort (designated “Green Run”); it is not offered at any other resort and does not apply to and excludes all other green runs. A participating Resort may have more than one designated Green Run. Please see Appendix 1 below for a list of designated Green Runs. Resorts may without obligation be added during the Season.   

GUARANTEE: The Green Run Guarantee means that an eligible Guest will progress to one of the participating Resort’s designated Green Run(s) by their third (3rd) Qualifying Lesson at that Resort or they may take a fourth (4th) comparable lesson, as determined by the Resort in its sole discretion, at the same Resort during the same Season for free (limited “Green Run Guarantee”).

QUALIFYING LESSONS: For purposes of the Green Run Guarantee, qualifying lessons are those booked directly with Vail Resorts (third party bookings are excluded) and is defined as three (3) comparable, standard ½ or full day lessons (adaptive lessons are excluded), taken by an eligible Guest, within the same Season at the same Ski School at a participating Resort, concluding during the 3rd lesson on the designated Green Run (“Qualifying Lesson(s)”). Please see Appendix 1 below for a list of Qualifying Lessons. Eligible qualifying lessons may vary by resort.

FREE LESSON: If, at the end of the 3rd Qualifying Lesson, a Guest does not exhibit to the satisfaction of their Ski School instructor P.S.I.A. Level 2 - 3 skills and techniques or does not feel safe skiing/riding the Green Run, they may in accordance with these Terms redeem a 4th comparable lesson for free (“Free Lesson”). Free Lesson consists of one (1) full or ½ day lesson (subject to availability) and includes lift ticket, instruction, lesson taxes; excludes equipment rentals, and all other costs, fees and expenses. Free Lesson may be given on any green run at the Resort in the Ski School instructor’s absolute discretion. Regardless of any other terms to the contrary, for purposes of the Green Run Guarantee only and pursuant to these Terms, the Free Lesson: (i) has no cash value and may not be refunded, replaced, substituted or redeemed for cash or otherwise for any reason, (ii) cannot be transferred or assigned in whole or in part, and (iii) will be void and not rescheduled if Guest cancels, misses, forgets or for any reason fails to otherwise properly, promptly participate in whole or in part in the Free Lesson as scheduled, or otherwise fails to avail themselves of the Free Lesson.

TO REDEEM FREE LESSON: Guest must visit the Ski School immediately after their 3rd Qualifying Lesson before leaving the Resort to schedule the Free Lesson at the Resort during the Season-- if not booked and scheduled that day, the Free Lesson will not be honored; no exceptions. A Free Lesson cannot be scheduled at a different Resort and cannot be carried-over into subsequent Season(s). There are no blackout dates, but all lessons (including Free Lesson) are always subject to scheduling availability, instructor availability, weather conditions and other factors such as terrain closing and/or Resort closing dates. If Guest for any reason fails to avail themselves of a Free Lesson, it will be forfeited and not (re)scheduled.

GENERAL: Vail reserves the right at any time to permanently or temporarily substitute and/or designate an alternate, comparable Green Run at any Resort in its absolute discretion for any reason. The Green Run Guarantee is redeemable one-time only per Guest, is personal to each Guest, and cannot be transferred or assigned in whole or in part to any other Guest.

LIMITATIONS: IN NO EVENT SHALL VAIL RESORTS BE RESPONSIBLE OR LIABLE FOR ANY CLAIMS, ACTIONS, DAMAGES OR LOSSES OF ANY KIND (“CLAIMS”), INCLUDING WITHOUT LIMITATION INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES RELATING TO THE GREEN RUN GUARANTEE AND ALL SUCH CLAIMS SHALL BE WAIVED, RELEASED AND FORFEITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE GREEN RUN GUARANTEE IS A LIMITED GUARANTEE; IT IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES/GUARANTEES, AND VAIL RESORTS MAKES NO OTHER GUARANTEES, WARRANTIES OR REPRESENTATIONS OF ANY KIND AND NONE ARE TO BE IMPLIED. ONE FREE COMPARABLE LESSON IS THE SOLE AND EXCLUSIVE REMEDY AND SHALL CONSTITUTE A FULL AND FINAL SATISFACTION OF OUR OBLIGATIONS UNDER THE GREEN RUN GUARANTEE, AND ALL CLAIMS RELATING THERETO. The invalidity or unenforceability of any provision in these Terms shall not affect the validity or enforceability of any other provision of these Terms, and each provision shall be severable and enforceable to the extent permitted by applicable law.

Vail reserves the right to cancel or refuse the Guarantee to anyone due to actual or suspected artifice, or unauthorized, invalid or ineligible participation. Vail reserves the right to terminate, cancel or modify the Green Run Guarantee, these Terms or any element thereof at any time without prior notice; and as applicable will apply such action proactively and not retroactively. Without limiting the foregoing, if for any reason the Guarantee or any element thereof is compromised or otherwise not capable of being implemented in whole or in part as planned, due to virus, bugs, tampering, unauthorized intervention, fraud, cheating, technical failures, unforeseen problems, system error, a Force Majeure event (and effects therefrom), artifice or any other causes similar or dissimilar whether or not stated herein, Vail reserves the right to immediately cancel, terminate, or modify the Guarantee, these Terms, or any element thereof in its sole and absolute discretion. Redemption of the Guarantee constitutes acceptance of these Terms, and any additional terms and limitations that apply to it (for example, Privacy Policies, Terms of Use, Ski and Ride Terms of Sale, Booking and Cancellation Policies, Lift Access Products Terms of Sale, Rental Policies, Epic Coverage, Epic Rewards Program Terms, etc.) all of which are incorporated herein and available at www.snow.com/policies?tc_1=2. In the event any provision of these Terms conflict with the provisions of any other terms applicable hereto, these Terms shall govern and be used to address any specific matter arising under the Green Run Guarantee. By redeeming the Green Run Guarantee, you agree to be bound to Vails’ decisions and interpretations, which are final and binding. This Guarantee is void where taxed, prohibited or restricted by law, and to employees of Vail Resorts.

FORCE MAJEURE: Vail shall not be liable to any Guest, or any other person or entity for failure to execute or supply the Green Run Guarantee or any part thereof, by reason of any act of God, any action(s), regulation(s), order(s), or request(s) by any governmental or quasi-governmental entity (whether or not invalid), equipment failure, terrorist act, cyber-attack, earthquake, war, fire, flood, explosion, unusually severe winter weather, hurricane, embargo, labor dispute or strike (whether legal or illegal), supply, labor or material shortages, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot, Resort, Ski School or Lesson delays, closures or cancellations, epidemic or pandemic (and effects therefrom), or any similar or dissimilar event beyond its reasonable control.

CLASS ACTION AND JURY WAIVER: You may only resolve disputes RELATING TO OR arising out of these Terms on an individual basis and may not bring and expressly waive the right to bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class action, private attorney general actions, and consolidation with other actions are not allowed. You hereby waive your right to a jury trial in any claim or cause of action RELATING TO OR arising out of these Terms.

 

Appendix 1 - Resort Specific Definitions

On a mobile device, you may need to scroll to the right to see complete information in the below table.

Resort Qualifying Green Runs Qualifying Lesson Types
Beaver Creek Red Buffalo, Powell, Piney, Booth Gardens Adult Full Day Group Lessons
Ages 7+ Child Full Day Group Lessons
Breckenridge Frontier, Trygves Adult Full Day Group Lessons
Adult Half Day Group Lessons
Ages 7+ Child Full Day Group Lessons
Heavenly Big Easy, Easy Street, 1st Ride, Patsy’s Adult Full Day Group Lessons
Adult Half Day Group Lessons
Ages 7+ Child Full Day Group Lessons
Kirkwood Squirrel Ridge Private Lessons
Adult Half Day Group Lessons
Ages 7+ Child Half Day Group Lessons
Keystone Scout, Discovery Learning Area Private Lessons
Adult Full Day Group Lessons
Adult Half Day Group Lessons
Ages 7+ Child Full Day Group Lessons
Northstar Easy Street, Woodcutter, Lower Lions Way Adult Full Day Group Lessons
Adult Half Day Group Lessons
Ages 7+ Child Full Day Group Lessons
Park City First Time Run, Mellow Moose, Alley Cat Adult Half Day Group Lessons
Ages 7+ Child Full Day Group Lessons
Vail Eagle's Nest Ridge, Over Easy, The Meadows, Practice Parkway, Ledges, Sourdough, Boomer, Tin Pants, Flap Jack Adult Full Day Group Lessons
Ages 7+ Child Full Day Group Lessons
Whistler Blackcomb Ego Bowl, Whiskey Jack, Pony Trail, Express Way, Easy Out, Last Resort road, Big Easy Private Lessons
Adult Full Day Group Lessons
Adult Half Day Group Lessons
Ages 7+ Child Full Day Group Lessons

MORE DETAILS

I. SEASON PASS DEPOSIT POLICY

If you pay a deposit towards the purchase of a Season Pass, you agree to be bound by this Season Pass Deposit Policy:

ADVISORY

THESE POLICIES ARE EXPRESSLY SUBJECT TO THE LIFT ACCESS PRODUCTS TERMS OF SALE. PLEASE BE ADVISED THAT YOUR PURCHASE OF A SEASON PASS OR OTHER LIFT ACCESS PRODUCT MEANS THAT YOU ARE SUBJECT TO THOSE TERMS OF SALE, INCLUDING WITHOUT LIMITATION THE FORUM SELECTION, RELEASE/SOLE REMEDY, LIMITATIONS ON LIABILITY, AND CLASS ACTION AND JURY WAIVER PROVISIONS SET FORTH THEREIN.

  1. I UNDERSTAND AND AGREE THAT BY PAYING THE $49 DEPOSIT, I AM COMMITTING TO BUY A SEASON PASS FOR THE SKI & RIDE SEASON. I FURTHER UNDERSTAND AND AGREE THAT THIS $49 PAYMENT IS NON-REFUNDABLE, EXCEPT AS SET FORTH IN THE EPIC Coverage Refund Policy
  2. I agree the credit card provided will be authorized for the remaining balance of the Season Pass product purchased. The remaining balance will be automatically charged to my credit card on or around September 15. In the event the total price of the Season Pass product is lowered prior to the start of the Ski & Ride Season, the remaining balance due will be reduced by the amount by which the total price is lowered.
  3. I agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. I understand this is the only manner by which I will receive such communications.
  4. I agree that THIS PASS IS NON-REFUNDABLE except as set forth in the EPIC Coverage Refund Policy. Once the $49 deposit payment has been made, the $49 deposit payment cannot be cancelled or refunded, nor can the pass purchase be cancelled or refunded, except as set forth in the EPIC Coverage Refund Policy.
  5. I AGREE THAT THIS PASS IS NON-TRANSFERABLE AND MAY NOT BE RESOLD, UNLESS EXPRESSLY STATED OTHERWISE IN WRITING.
  6. Other restrictions may apply. For complete details on restrictions, reservations, and blackout dates please visit epicpass.com or ask a sales representative. Child is defined as 5-12. Teen is defined as 13-18. Adult is defined as 13+ (if no teen product) or 19+. For questions, call 970.754.0008 or visit epicpass.com. 

 

II. AUTO-RENEW POLICY

If you enroll in the annual automatic pass renewal program (the “Auto Renew Program”), you agree to be bound by this Auto-Renew Policy:

ADVISORY

THESE POLICIES ARE EXPRESSLY SUBJECT TO THE LIFT ACCESS PRODUCTS TERMS OF SALE. PLEASE BE ADVISED THAT YOUR PURCHASE OF A SEASON PASS OR OTHER LIFT ACCESS PRODUCT MEANS THAT YOU ARE SUBJECT TO THOSE TERMS OF SALE, INCLUDING WITHOUT LIMITATION THE FORUM SELECTION, RELEASE/SOLE REMEDY, LIMITATIONS ON LIABILITY, AND CLASS ACTION AND JURY WAIVER PROVISIONS SET FORTH THEREIN.

  1. If you/your child are moved into a new age bracket on or before April 6, you/your child's pass will be moved into the next appropriate age bracket. Age categories will be verified each year against the birth date on file, in order to confirm the specified pass is appropriate for the actual age of the pass holder. Customers will automatically get moved into the correct product age category while enrolled in the Auto Renew Program.
  2. The resorts included on our passes and ancillary pass benefits are subject to change without notice. If your pass product should change, you agree that your pass will be automatically renewed with the closest comparable season pass product from your initial purchase as determined by us. If you choose Epic® FlexPay, Uplift will reach out to you prior to the following season to update and confirm your plan selection. 
  3. Your release of liability form covers up to three years of season pass participation within the Auto Renew Program. After three years of enrollment in the Auto Renew Program, you will need to re-sign the liability form.
  4. The $49 down payment will be charged to your credit card in the Spring and the balance payment will be charged in or around the Fall preceding the applicable Ski and Ride Season. 
  5. By electing to enroll in the Auto Renew Program, YOU AGREE AND UNDERSTAND THAT YOUR PASS IS NON-REFUNDABLE EXCEPT AS SET FORTH IN THE EPIC Coverage Refund Policy.  Vail Resorts reserves the right to modify its refund policies for future seasons.
  6. You may opt out of the Auto Renew Program for the following season prior to the Spring payment date. You may enroll in Auto Renew any time after your initial purchase. To opt out or enroll in the Auto Renew Program, please call 970.754.0005 or e-mail seasonpass@vailresorts.com.
  7. You may also enroll in the Auto Renew Program at any time after your initial purchase by calling the Season Pass Call Center at 970.754.0005 or e-mailing seasonpass@vailresorts.com.

 

III. 2021/2022 LIFT TICKET REFUND POLICY

ADVISORY 

THESE POLICIES ARE EXPRESSLY SUBJECT TO THE LIFT ACCESS PRODUCTS TERMS OF SALE. PLEASE BE ADVISED THAT YOUR PURCHASE OF A season pass or other lift access product MEANS THAT YOU ARE SUBJECT TO THOSE TERMS OF SALE, INCLUDING WITHOUT LIMITATION THE FORUM SELECTION, RELEASE/SOLE REMEDY, LIMITATIONS ON LIABILITY, AND CLASS ACTION AND JURY WAIVER PROVISIONS SET FORTH THEREIN.

SECTION A: OVERVIEW

Lift Ticket Refund Policy. This Lift Ticket Refund Policy (the “Policy”) is the refund policy applicable to all lift tickets. This Policy applies only to lift tickets. It does not apply to any other lift access products, such as Season Passes. Your lift ticket is not refundable except as set forth in this policy. 

  1. Terms of Sale. This Policy is incorporated into the Lift Access Products Terms of Sale to which you must agree when purchasing a lift ticket. By purchasing a lift ticket, you are agreeing to be bound by this Policy and the Lift Access Products Terms of Sale, including without limitation the forum selection, release/sole remedy, limitations on liability, and class action and jury waiver provisions set forth therein.
  2. Processing of Request. Vail Resorts will use reasonable efforts to respond to your refund request in a timely manner, but does not guarantee that your refund request will be processed within any specified or maximum period of time.
  3. Proper Submission. Vail Resorts shall have no obligation to process any refund requests that are not timely submitted, incomplete, or not submitted through the methods required by this Policy. Your failure to submit a timely and complete refund request through the required methods will forfeit any right you may have to such refund.
  4. No Access After Refund. If you receive a refund, your single day or multi-day lift ticket will cease to be valid and you will no longer be able to use your lift ticket.
  5. Ticket Revocation. You will not be eligible for a refund of any kind if you are unable to use your single day or multi-day lift ticket due to your ticket being revoked, confiscated, canceled, deactivated, and/or not re-issued because Vail Resorts, in its sole and exclusive judgment, determined that you acted in a manner that could endanger the safety or health of any person, violated any law or resort or facility policy, engaged in any fraud, misconduct, or malfeasance, created a nuisance, failed to pay amounts due, or for other good cause.
  6. Questions. If you have any questions regarding this Policy or other inquiries, please view our FAQs or email us at comments@vailresorts.com.

 

SECTION B: UNUSED LIFT TICKETS

  1. Eligibility for a Refund - Unused Lift Ticket. If you have not used your single-day or multi-day lift ticket, you are eligible to receive a full refund.
    • Single-Day Lift Tickets. You are eligible to receive a refund for an unused single-day lift ticket if you request a refund no later than 5 p.m. mountain standard time on the expiration date for which your lift ticket provides access. 
    • Multi-Day Lift Tickets. You are eligible to receive a refund for any unused days within your multi-day lift ticket if you request a refund no later than 5 p.m. mountain standard time on the expiration date for which your lift ticket provides access.
  2. Amount of Refund.
    • Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
    • Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of unused days remaining on your lift ticket. For example, if you purchased a 3-day advanced lift ticket and you did not use your last day, your refund would equal the difference between the amount you paid for the 3-day advanced lift ticket and the amount you would have paid for a 2-day advanced lift ticket, as determined by Vail Resorts.
  3. How to Request a Refund.
    • In-Person Request. You may submit your refund request in person at the ticket window of the resort for which your lift ticket provides access.
    • Phone Request. You may request a refund by contacting the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number. 

 

SECTION C: ILLNESS/INJURY

  1. Eligibility for a Refund - Illness/Injury. If you are unable to use or continue using your single-day or multi-day lift ticket due to an illness or injury, you may be eligible for a partial or full refund.
    • Single-Day Lift Tickets. You are eligible to receive a refund for a single-day lift ticket due to illness or injury if you request a refund no later than 5 p.m. mountain standard time on the expiration date for which your lift ticket provides access. 
    • Multi-Day Lift Tickets. You are eligible to receive a partial or full refund for a multi-day lift ticket due to illness or injury if you request a refund no later than 5 p.m. mountain standard time on one of the days for which your lift ticket provides access. You will not receive any refund for any days on your lift ticket that precede the date on which you make your refund request, nor will you receive any refund for any days on your lift ticket for which you do not submit a request before 5 p.m. mountain standard time.
  2. Verification of Illness/Injury. Vail Resorts may require proof or verification of your illness or injury to determine your eligibility for a refund. If you are unable to provide acceptable proof of illness or injury (as determined in our sole and absolute discretion), we reserve the right to deny your refund request.
  3. Amount of Refund.
    • Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
    • Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of days on your ticket unaffected by illness or injury. For example, if you purchased a 3-day advanced lift ticket and you were unable to ski on your last day due to illness or injury, your refund would equal the difference between the amount you paid for the 3-day advanced lift ticket and the amount you would have paid for a 2-day advanced lift ticket, as determined by Vail Resorts.
  4. How to Request a Refund. 
    • In-Person Request. You may submit your refund request in person at the ticket window of the resort for which your lift ticket provides access.
    • Phone Request. You may request a refund by contacting the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number. 
 

SECTION D: Refunds for RESORT CLOSURES OR LIFT TICKET CANCELLATIONS DUE TO COVID-19

  1. Eligibility for a Refund - Closures/Cancellations Due to COVID-19. If no lifts are operating at a resort for an entire day or Vail Resorts cancels your lift ticket due to COVID-19, you are eligible for a full refund for the affected day(s) on your lift ticket. 
  2. Amount of Refund.
    • Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
    • Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of days on your ticket unaffected by the resort closure or ticket cancellation due to COVID19. For example, if you purchased a 3-day advanced lift ticket and you were unable to ski on your last day due to a COVID-19 resort closure, your refund would equal the difference between the amount you paid for the 3-day advanced lift ticket and the amount you would have paid for a 2-day advanced lift ticket, as determined by Vail Resorts.
  3. How to Request a Refund. If a qualifying resort closure or lift ticket cancellation due to COVID-19 occurs on a date for which your lift ticket provides access, Vail Resorts may process your refund automatically or may provide you notice (e.g., by email, website announcements/FAQs, or social media posts) that it is unable to process your refund automatically or further action is required by you within a specified time period to process your refund. Vail Resorts will use reasonable efforts to process your refund but cannot guarantee that your refund will be processed within any specified or maximum period of time. In the event you believe you are entitled to a refund due to a COVID-19-related resort closure or lift ticket cancellation and you have not been refunded or contacted by or received information from Vail Resorts within eight (8) weeks of the final date on which your lift ticket could be used, please contact the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number.

 

SECTION E: Refunds for RESORT CLOSURES OR LIFT TICKET CANCELLATIONS NOT DUE TO COVID-19

  1. Eligibility for a Refund - Closures/Cancellations Not Due to COVID-19. If no lifts are operating at a resort for an entire day or Vail Resorts cancels your lift ticket for the entire day due to reasons not related to COVID-19 or ticket revocation, you are eligible for a full refund for the affected day(s) on your lift ticket. 
  2. Amount of Refund.
    • Single-Day Lift Tickets. If you are eligible, the amount of your refund will be the full amount you paid for your lift ticket (excluding any discounts, promotions, credits, or non-reimbursable taxes).
    • Multi-Day Lift Tickets. If you are eligible, the amount of your refund will equal the difference between the amount you paid for your lift ticket and the amount you would have paid, as determined by Vail Resorts, for a comparable lift ticket for the number of days on your ticket unaffected by the resort closure or ticket cancellation. For example, if you purchased a 3-day advanced lift ticket and you were unable to ski on your last day due to the closure, your refund would equal the difference between the amount you paid for the 3-day advanced lift ticket and the amount you would have paid for a 2-day advanced lift ticket, as determined by Vail Resorts.
  3. How to Request a Refund. If a resort closure or lift ticket cancellation occurs due to reasons unrelated to COVID-19 (or ticket revocation) on a date for which your lift ticket provides access, you must request a refund within thirty (30) days of the final date on which your lift ticket could be used. You may submit your request in the following ways: 
    • In-Person Request. You may submit your refund request in person at the ticket window of the resort for which your lift ticket provides access.
    • Phone Request. You may request a refund by contacting the call center for the resort for which your lift ticket provides access. Please visit the resort’s website to obtain this number.

 

IV. BUDDY TICKETS AND SKI WITH A FRIEND ("SWAF") TICKETS

Buddy Tickets: For a limited time, an eligible Epic Pass will be allocated various discounted buddy (“Buddy”) tickets for use at participating Vail Resorts owned and operated North American locations only. The number of Buddy tickets allocated may vary, be reduced, or eliminated depending on the date an eligible Epic Pass is purchased, as determined by Vail Resorts in its sole and absolute discretion. Vail Resorts reserves the absolute right to phase-out Buddy ticket allocations and not to allocate Buddy tickets for Epic Passes purchased after a given date. Discount and participation vary by resort.

Ski with a Friend (“SWAF”) Tickets: An eligible Epic Pass purchased before passes go off sale for the 22/23 season will be allocated six (6) Ski With A Friend (“SWAF”) tickets for use at participating Vail Resorts owned and operated North American locations only. Discount depends on the ticket price at the participating resort on the day the SWAF ticket is used and will vary.

Partner resorts and resorts located outside North America are excluded from this offer; some restrictions and limitations may still apply at certain participating North American resorts. In no event will Vail Resorts be responsible to provide more than the stated number of Buddy or SWAF Tickets per eligible Epic Pass. Discounts vary, exclude taxes and any other applicable charges and fees. SWAF and Buddy tickets are available for purchase online or in person at a window during the season. To purchase SWAF or Buddy tickets online, a Pass Holder must sign into “My Epic Account” at EpicPass.com, click on the “Passes” tab, and navigate to the “benefit tickets” section. You can select the specific day and resort for use after you click on “Buy For A Buddy” or “Buy For A Friend.” Epic Pass holder must accompany their Buddy or Friend in person, and must present their eligible Epic Pass when picking up Buddy or Friend ticket at the ticket window, or else Buddy or SWAF tickets will not be provided. Epic Pass presented by Pass holder must be the same pass through which Buddy or SWAF ticket is purchased.

Vail Resorts reserves the right to refuse this offer to anyone due to actual or suspected noncompliance, artifice, unauthorized, invalid or ineligible participation, or any other situation that may compromise this offer or any element thereof in any way. Without limiting the foregoing, Vail Resorts reserves the right to cancel, terminate, or modify this offer in whole or in part at any time in its sole discretion.

Offer may not be combined with any other offer, discount, or promotion. Void where taxed, restricted or otherwise prohibited. Vail Resorts decisions are final and binding. Redemption of this offer constitutes acceptance of these offer terms and conditions, the applicable information and FAQs at https://www.epicpass.com/benefits/swaf.aspx (“Website”), Lift Access Product Terms of Sale and Vail Resorts Privacy Policy.

  

Privacy Policy

POLICY UPDATED October 20, 2021

VAIL RESORTS GLOBAL PRIVACY AND COOKIE POLICY

Vail Resorts Inc., through its subsidiaries, provides a variety of resort services around the world (together, “Vail Resorts”). We value you as a guest and know that you care how information about you is collected and used. This Global Privacy and Cookie Policy (the “Privacy Policy” or “Policy”) informs you about what information we collect and how we use it.  This Policy is part of the Terms of Use published on our Sites.  Click here to review the Terms of Use.

This Policy applies to the Personal Information we collect when you visit any Vail Resorts website or use an online or mobile application, such as Epic Mix® or Emma™, or the Perisher Dashboard - where the Policy is referenced (our “Sites”). The Policy also applies to the Personal Information we collect when you visit any of our resorts, retail locations, rental locations, lodging, events sponsored in whole or in part by Vail Resorts, or other service providers worldwide (our “Locations”). By interacting with Vail Resorts through our Sites or providing specific information at any of our Locations, you consent to the use of Personal Information that is collected or submitted as described in this Privacy Policy

 

Personal Information We Collect

When we use the term “Personal Information” we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a natural person or household, such as a real name, postal address, e-mail address, telephone number, payment information, pass or lift ticket ID number or identities, profile photographs and location information.  When other information (such as consumer preferences, demographic information, or opinions about an identified individual or reasonably identifiable individual) is directly associated with Personal Information, we treat this other information as Personal Information.  Information that is de-identified, aggregated, or anonymized will not be considered Personal Information.  Publicly available information that is made available from federal, state, or local government records, also may not be Personal Information.

When visiting our Sites, interacting with us (e.g., over the phone, by email) or providing information at any of our Locations, we collect the following types of Personal Information:

  • identification data (e.g., first name, last name, postal address, phone number, email address);
  • payment details or methods and transaction information (e.g., when you purchase lift tickets, event tickets, or goods, or book accommodations online);
  • location data (e.g., the location where you stay or ski, the location of an event at one of our Locations that you attend, location data sent by your device, the runs that you ski or ride, the ski lifts that you ride, a top level domain name such as .com, .gov., .au, .ca);
  • connection data (e.g., IP address, connection speed, type of browser used and information communicated by your browser, mobile network information, data automatically communicated by your device);
  • device information (e.g. device type, screen size, operating system);
  • data regarding your use of our Sites (e.g., date and time of visits, viewing information, pages viewed, keystroke activity, time spent on pages, scroll activity, click/touch information, content you provide, such as through email or messages, and mouse movements);
  • information relating to your preferences and activities (e.g., vertical distance by day; calories burned; time spent skiing or riding; individuals with whom you form groups for skiing or riding, as reflected in your use of our applications; frequency with which you use or visit various facilities, services, programs, or Locations; events attended)
  • details of ski-related accidents and other incidents;
  • an assessment of your skiing/riding ability;
  • photographs and video of you at our Locations or that you otherwise submit; and
  • demographic information (e.g. household information, number of children, age ranges, gender).

Please note that such data may either be directly collected from you (e.g., when you fill out a form at one of our Locations or on one of our Sites) or indirectly from you. In this latter case, the following sources enable us to obtain the Personal Information:

  • when a third party provides information about you (e.g., if someone orders a gift, gift card, or gift certificate online and wants to send it directly to you, he/she must provide us with your name and address; if third parties, including travel agents or business partners with whom we have joint marketing or service providing arrangements, provide information about you);
  • when your electronic communications devices, such as smartphones, tablets, or computers, automatically submit information;
  • when technology implemented at our Locations provides us with information (e.g., when your ski pass is scanned at a chairlift);

 

  • when we are provided information from other business partners;
  • when you are at one of our Locations, and we take photographs or video of you; and
  • when such information is available from public sources.

In addition to the above, we may combine information you have provided to us on our Sites with information you have provided to us offline, including information you have provided to us at one of our Locations, and we may store this information together in your customer profile.  For example, we may combine data automatically collected when you use your season ski pass, attend an event, rent equipment at one of our Locations, or otherwise visit one of our Locations, or data you provide to us when you stay at one of our hotels or resorts, with your customer profile.  This enables us to provide the best experience possible when you visit our Locations.

If you provide us with Personal Information of other persons, for example information about the receiver of a gift, gift card, gift certificate or a referral, please provide their Personal Information to us only if you are allowed to do so pursuant to applicable data protection laws and only if the other person would agree to you providing Personal Information to us for the purposes the information is collected and processed according to our Privacy Policy.

How We Use Your Personal Information

We use your Personal Information for the following purposes, all of which relate to the relationship between you and us, and the services we provide:

  • to provide you or the person of your choice with the services and/or products you requested (e.g., passes, reservations, services offered by various Vail Resorts applications—including EpicMix—such as the summary of your ski day, and ability to share), to perform transactions, in particular to check your identity or the identity of the person you designated, as well as for billing and shipping purposes;
  • providing you with souvenir, photography and video services; and
  • to provide you and/or the person you designated with after-sale support in case you encounter any difficulties following your transaction with us.

We also may process your Personal Information for the purposes listed below, which are necessary for us to pursue our legitimate interest and provide you with quality services and products:

  • for security and fraud prevention purposes as well as for protecting our rights, pursuing available remedies and enforcing our Terms of Use;
  • to administer our systems, debug, and improve the performance and accessibility of our Sites and Locations;
  • to monitor and optimize the use of our facilities (e.g., when you scan your pass and ride one of our chairlifts, we use such information for monitoring the use of our chairlifts; improvement of facilities based on number of attendees at events);
  • to better understand your use of our products, services, programs, and events; and
  • to improve our Sites, Locations and, more generally, our products, services, programs, and events.

In addition, with your consent, we may also process your Personal Information:

  • to provide you with marketing communications, recommendations and special offers regarding our products and services, as well as products and services of third parties which might be of interest to you, and to give you the opportunity to enroll in our loyalty program; and

     

  • to combine your data and implement profiling activities in order to better understand your needs, expectations and preferences and provide you with personalized content and targeted advertising accordingly.

By providing your residential or wireless phone number(s) to us, you expressly consent to receive non-marketing calls and text messages from or on behave of Vail Resorts. Your consent to receive calls or texts is not a condition of any purchase. Consent to receive calls or text messages can be revoked at any time; please follow the unsubscribe link in the relevant communications or contact us using the link at the bottom of the Policy. Even after you opt-out or update your marketing preferences, however, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, returns or product-related inquiries, surveys or recalls, or any questions regarding a specific interaction.

We may also use your information for secondary purposes closely related to the purposes above, in circumstances where you would reasonably expect such use or disclosure to occur.

Please refer to the Your Choices and Rights section below for information regarding how you can manage your options and exercise your rights with respect to your data. 

Cookies and Technology; Third-Party Advertisers

We use technology such as “cookies” to help us provide customized services and as a means to collect dependable and consistent traffic data.  A “cookie” is a small piece of data that is sent to a user’s browser from a web server and stored on a user’s hard drive. 

These cookies, along with other technologies, such as web beacons, may also be used by Vail Resorts corporate partners and on co-branded websites to help us understand how you use our products and Sites and better provide advertising to you.

In addition, we may use third-party advertising companies to customize the advertisements you see on our Sites, on other websites, or on your mobile or other devices.  These companies may use cookies, web beacons, or other technologies to collect information about your use of our Sites and other websites and applications, including in particular your IP address, web browser, mobile network information, pages viewed, time spent on pages or in applications, and links clicked.  We may use this information to analyze data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity.

Our service providers are bound by contract to keep your Personal Information confidential and use it only for the purposes laid out in the contract on our behalf.  For more information about online behavioral advertising, or to learn about your choices related to such practices, please visit http://www.aboutads.info/choices or http://www.networkadvertising.org/choices.

You can modify your cookies preferences and choose to refuse cookies. However, if you decide to block all cookies, you may not have full access to all functionalities and pages of our Sites.

Cookies will not harm your PC and do not contain any viruses. Please note that most browsers allow you to manage your cookies preferences by changing your settings. You may set your browser to: (i) automatically accept or refuse all cookies; (ii) automatically accept or refuse first party cookies and/or third parties cookies; (iii) notify you before any cookies are placed, so that you get the opportunity to decide whether you are willing to accept it or not.

Consequently, if you accept cookies in the first place but later change your mind and want to opt out, you may use your browser settings for deleting cookies already placed on your electronic devices and/or change your browser settings to refuse any further cookies or particular further cookies.

In addition, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers, or http://www.youronlinechoices.com/, which enables you to manage the advertisement cookies placed on your devices.

Vail Resorts participates in the Adobe Marketing Cloud Device Co-op to better understand how you use our Sites across the various devices you use, and to deliver tailored promotions to our guests. Go to https://cross-device-privacy.adobe.com to learn more about how Adobe does this and to manage your choices relating to this linking of devices.

Some of Vail Resorts’ websites use Mouseflow, a third-party analytics tool, to track page content and viewing information, pages viewed, keystroke activity, time spent on pages, scroll activity, click/touch information, and mouse movements. You can opt-out at http://mouseflow.com/opt-out.

Vail Resort’s website also utilizes Neilsen’s Identity Sync Pixel in order to monitor activity on its websites, identify user preferences, and evaluate its various advertising and marketing campaigns. The pixel acts as a unique anonymized identifier, which permits Vail Resorts to better understand your specific preferences and track your activity across our web-based offerings and advertisements. If you wish to opt out of such tracking CLICK HERE

Disclosure of Your Personal Information

Under limited circumstances we may disclose the Personal Information we collect to third parties for all or part of the above-mentioned purposes.  Examples of those circumstances are described below, along with some of the steps we take to limit the manner in which your Personal Information is used. 

Service Providers
We may share your information with companies that provide support services to us (such as credit card and payment processors, printers, mailing houses, analytics providers, claims adjusters, call center/chat providers, web hosts, application developers, event co-sponsors, concessionaires, Resort Management Boards responsible for management and planning for the development, promotion and use of our Locations, or providers of online reservation services) or that help us market our products and services (such as email or text messaging vendors).  These companies may need information about you in order to perform their functions.  These companies are only authorized to use the Personal Information we share with them for the purpose of delivering the service we work with them to provide.  In addition, we only disclose the information they need to provide the specific service or function.  

Ski Pass Partners
Vail Resorts sometimes enters into contractual relationships with other resorts that we do not own.  We enter those relationships so that our customers can access skiing or other resort services at those resorts.  To facilitate those services we may share information about you with the other resort company so that they can provide the service and validate your ski pass and identity.  We share that information pursuant to written contracts with the partner resorts and limit the information to what is needed for the specific purpose.

With Other Vail Resorts Entities
In order to provide you with services and operate our business, including in connection with the uses disclosed above, Personal Information we collect may be shared, consistent with this Policy, with other Vail Resorts entities, including current or future parents, affiliates, subsidiaries, and entities sharing common ownership with Vail Resorts.  All of the Vail Resorts entities are bound to this Privacy Policy.

Partner Promotions
We may occasionally feature web pages on which you can register for special promotions or services provided in conjunction with our business partners.  When we feature pages like these on our Sites, we will give you a clear notice that you are providing information to another party.  We may also arrange to send you marketing and promotional information of other companies that we think might be of interest to you, only if you tell us that you want to receive these sorts of materials. 

In Connection with Events Sponsored in Whole or in Part by Vail Resorts
Vail Resorts may at times co-sponsor an event with business partners.  We may share your information with those business partners to help us market or improve our products and services.  We only disclose the information they need to provide help to us with that marketing or improvement.  In addition, we share that information pursuant to written contracts with the business partners and limit the information to what is needed for the specific purpose, including providing aggregated or de-identified data when possible.

In Connection with Corporate Events
In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all Personal Information to the relevant third party. Your Personal Information would remain subject to this Policy.

In Special Circumstances
In certain special cases, we may disclose your Personal Information when we have reason to believe that disclosing this information is necessary to identify or contact you, or to provide you with emergency medical services, or bring legal action against someone who may be causing injury to you, Vail Resorts or someone else. We may disclose your Personal Information to a person who is seeking the information as your agent.  We may disclose your Personal Information when we believe the law requires it, in response to any demand by law enforcement authorities in connection with a criminal investigation, in response to civil or administrative authorities in connection with a pending civil case, governmental authorities or administrative investigation, or in connection with an investigation conducted by Vail Resorts.

Links to Third-Party Websites

Our Sites contain direct links to sites offered by third parties (e.g. our strategic alliance partners’ sites, co-branded event sites, or websites belonging to community partners). Those third-party sites are not covered by this Privacy Policy.

Some of the sites may give you the option of sharing your thoughts, Personal Information, or skiing and snowboarding experiences automatically on their platforms.  If you choose to share information with a third-party site such as Twitter or Facebook, or a third-party service such as Apple Health, the information you choose to share is not subject to this Privacy Policy.  You should review the privacy policies of those sites or services to make an informed decision about whether to share your information.  Further, you should review your account settings on those sites to ensure that you are comfortable sharing your information with the audience chosen in that account.

EpicMix and Other Vail Resorts Accounts

In addition to other purposes outlined in this Policy, Vail Resorts will use information collected through your EpicMix and/or other Vail Resorts accounts, such as the Perisher Dashboard, to establish, maintain and manage your account.  Depending on the notification options you choose, we may also send you emails, push notifications, or text messages related to your account, such as a summary of your day when you ski or snowboard, or awards or special offers when certain milestones have been achieved.  You may unsubscribe from receiving such messages by managing your account settings.   

Privacy Settings
You can manage the content and information you share when using your account through the privacy settings you select.  The settings allow you to consent to the following:

Private: You will be able to view your own statistics on certain applications, earn badges and set goals.  Your information will not be visible to other application members or to the public.   You will not be visible on leaderboards and your name/email address will not be searchable on these applications.

Share within application: Your name (or display name if preferred) will be shown on leaderboards and the number of days, lift rides, and vertical distance you have skied or ridden will be publicly available.  Other application members who have been accepted as Friends will be able to see more details about you, including your photo, social media accounts connected to the application, badges earned, streak (number of days you have skied/ridden in a row), date of becoming a Vail Resorts skier/rider, date last active at Vail Resorts, goals and progress towards goals, and vertical distance by day.  If you permit, Friends will also be able to see daily detail, which includes each scan of your ski pass (location, date and time).

Share Socially: Your name (or display name if preferred) will be shown on leaderboards and details about you will be publicly available, including name, photo, display name, social media accounts connected to the application, position on Leaderboard, vertical skied/ridden, lifts ridden, badges earned, days skied/ridden, streak (number of days you have skied/ridden in a row), date of becoming a Vail Resorts skier/rider, date last active at Vail Resorts, goals and progress towards goals, and vertical by day and other information you share through the application.  If you permit, daily detail, which includes each scan of your ski pass (location, date and time) will also be publicly available. If you choose to link your application account to third party sites, such as Facebook, you can manage what information you want to share with each of these sites automatically, or you can choose what content to share manually.  As described in this Policy, if you choose to share information with a third-party site, the information you share on that site is not subject to this Privacy Policy.  You should review the privacy policies of those sites to make an informed decision about whether to share your information.

Location Information
When you open a Vail Resorts application account, such as an EpicMix or Perisher Dashboard account, we will combine your ski/snowboard pass scan data described in this Policy with the information you provide to us through that account.  Location information collected and combined in that manner is subject to this Policy.

To provide the EpicMix Time service, we use information from devices that broadcast Wi-Fi and Bluetooth signals.  EpicMix Time uses those signals anonymously to calculate the line times at participating chair lifts.  We do not connect information broadcast from your device in this manner to Personal Information about you.  If you do not wish for your information to be included the wait time calculation, you can turn off your device’s Wi-Fi and Bluetooth services. 

We use Global-Positioning System (“GPS”) signals broadcast by your mobile device to enable personalized services on EpicMix Maps.  If you use the EpicMix Maps functionality, your phone's GPS Signal will be used to display your location on a map in order to provide you with the customized map functionality.  Your current location is only used to update your location on the map and is not stored by EpicMix. If you do not wish to see your personal location on the map, you can turn off GPS location services on your device at any time.   

For more information about Epic Mix accounts, visit these FAQs.

Children’s Privacy

We do not knowingly collect Personal Information on our Sites from children under the age of 13 without the prior consent of the child’s parent or guardian.

Children and Vail Resorts Applications

Children under age 13 may only open a Vail Resorts Application account (such as an EpicMix or Perisher Dashboard account) with parental consent.  After parental approval is received and verified, the child’s account will be created.  Parents who approve the creation of a child account understand that we will collect the following information about the child: an email account, name, date of birth, gender, state, zip or postal code, country.  We will maintain that information in the application account and combine it with information collected offline, such as the child’s chair lift rides at our resorts, attendance at events sponsored in whole or in party by Vail Resorts, information about the child’s ski school experience, pictures taken by Vail Resorts photographers, and race times.  We will only collect information about your child for the purpose of providing the account services you have enabled and for providing account features and notifying you and your child of information related to the account.  We will not use the information to market other products or services to your child and will not sell or share the information with others for those purposes. 

Application profiles created for children under 13 have restricted privacy features and are only viewable by you, your child, and other family members linked to your account.  The child’s information is not visible to other application members or to the general public, and is not visible on leaderboards or searchable on Vail Resorts applications such as EpicMix.  In addition, children under age 13 are not able to link to third party sites, such as Facebook. 

If you believe that a child under age 13 (or other age applicable in a different jurisdiction) has provided Personal Information to us without the consent of a parent or guardian, has created an account of any kind without the consent of a parent or guardian, or if you wish to delete your child's Vail Resorts application account or revoke consent, please notify us at DataPrivacy@vailresorts.com (or in Australia, by emailing privacy@perisher.com.au or on the telephone at 1300 655 822) as soon as possible so their data may be deleted.

Your Choices and Rights

If you agreed to receive communications from us, our Sites give you the option of not receiving future communications by sending an email to DataPrivacy@vailresorts.com (or if you are in Australia, by sending an email to response@mail.perisher.com.au) or by clicking on the link enabling you to unsubscribe displayed at the bottom on each of our communications. You can exercise the above-mentioned option by visiting our Consumer Communication Preference Center.

If you have a snow.com or epicpass.com account, you can manage your information and privacy preferences by logging into your account at www.snow.com or www.epicpass.com.

If you have an Epic Mix account, you can manage your information and privacy preferences by logging into your account at www.epicmix.com (or in Australia, by logging into your account at www.epicaustraliapass.com.au).

Depending on where you live, you may have a right to access, correct or delete your Personal Information collected and held by us (including through our Site or other interactions with us). You may also be entitled to object, at any time, to the further processing of your Personal Information.  You may also have the right to receive your Personal Information in a structured and standard format.

For example, if you are a California resident, the California Consumer Privacy Act of 2018, California Civil Code Sections 1798.100 et seq. (CCPA), may afford you the right, following a verifiable request, to

(1) access—twice in a 12-month period, free of charge—the categories and specific pieces of Personal Information Vail Resorts has collected about the you, the categories of sources from which the Personal Information is collected, the business purpose for collecting the Personal Information, and the categories of third parties with whom Vail Resorts shares Personal Information, for the 12-month period prior to the request; and

(2) delete Personal Information under certain circumstances. 

In addition, California residents have a right to ask that we “Do Not Sell Your Personal Information.”  However, Vail Resorts does not and will not sell the Personal Information of any guest.  Please note that we may continue to share your Personal Information in accordance with this Policy, including with our affiliates and service providers, for various purposes as described above.

Vail Resorts does not discriminate against our guests on the basis of their exercising any of their rights afforded by the CCPA, which is further in accordance with California residents’ rights under that title. 

You can exercise the above-mentioned rights by visiting our Consumer Privacy Rights Request Form, emailing DataPrivacy@vailresorts.com calling us by telephone at 1-800-842-8062 (in Australia, by emailing privacy@perisher.com.au or by telephone at 1300 655 822). 

Following any request, we will verify your identity using data points you have previously provided to us.  Please have this information available so that we can verify your request.  You may also authorize an agent to submit a request on your behalf, so long as you provide the authorized agent written permission to request on your behalf, and your authorized agent is able to verify their identity with us.

If you have a complaint, please send an email describing your complaint to DataPrivacy@vailresorts.com (in Australia, by emailing privacy@perisher.com.au) with “Privacy Compliance” in the subject line.  A representative of Vail Resorts will review your complaint and will respond to your email within 30 days. 

You also have the right to lodge a complaint with a competent data protection authority regarding the processing of your Personal Information.  For more information, please contact your local data protection authority.

Notice to California Residents

If you are a California resident, you may have certain rights in addition to those described above.  California Civil Code Section 1798.83 may permit you to request information regarding the disclosure of your Personal Information by Vail Resorts to third parties for the third parties’ direct marketing purposes.  However, as described above, Vail Resorts does not and will not sell the Personal Information of any guest.  California Business and Professions Code Section 22581 permits registered users who are minors to request and obtain deletion of certain posted content.  For additional information or to make a request, please contact DataPrivacy@vailresorts.com or call 1-800-842-8062.

Notice Regarding European Law

Under European law, companies are required to have a legal basis for processing personal data.  We process personal data as necessary to perform our contracts with you, including based on our Terms of Use, and the disclosures above.  We further process personal data based on our legitimate interests or the interests of a third party, for compliance with a legal obligation, to protect your interests or those of another person, and for tasks carried out in the public interest.  We also process personal data based on your consent in certain instances.  Exemplary instances are detailed further in the disclosures above, including the disclosures regarding “How We Use Your Personal Information.”  For processing based on public interest, you have a right to object to such processing, which we will assess.  For additional information or to make a request, please contact DataPrivacy@vailresorts.com or call 1-800-842-8062.

Data Security and Retention

Vail Resorts has implemented physical, technological, and organizational safeguards and security measures designed to protect against the loss, misuse, or unauthorized access or disclosure of your Personal Information under our control.  We also take measures to protect the Personal Information we disclose to third parties, for example by entering into contractual agreements stipulating the confidentiality of the information and the purposes for which it is to be used.  Please be aware though that, despite our efforts, no security measures are perfect or impenetrable.  You can help us by protecting and keeping your passwords safe at all times, and not using the same password for different applications or sites.  You also can protect yourself and help us reduce the risk of fraud by promptly notifying us if you suspect that your credit card, pass product with Resort Charge, other resort-specific payment product, user name, or password is lost, stolen or used without permission.

We will retain your Personal Information for the length of time needed to fulfill the purposes outlined in this Policy.  Personal Information that is no longer required for those purposes will be destroyed or made irreversibly anonymous.

Changes to the Policy

We may change this Policy from time to time, and will post the revised Policy on our Sites.  The changes will only apply to Personal Information we collect after we have posted the revised Policy.  If we make material changes to the way we collect, use or disclose Personal Information, we will notify you by means that are appropriate, including potentially posting a clear and prominent announcement on our Sites or alerting you through a direct communication.  To the extent allowed by applicable law, your continued access to or use of Vail Resorts Sites or Locations following notice of material changes to this Policy shall constitute consent to any amendments and/or modifications. Where required by law we will provide separate notice or seek separate consent for changes to our privacy policy or practices.

International Data Transfers

Vail Resorts’ headquarters are located in the United States.  Through our affiliates, we operate Locations in the U.S., Canada, and Australia.  Your Personal Information may be transferred, stored or processed by Vail Resorts entities or third parties located in the United States or other locations around the world as described in this Policy.  Data protection standards in those countries may differ from the country where you reside.

For individuals in Australia, please note that your Personal Information may be transferred to our affiliates in the United States or Canada for the purposes described in this Policy.  Vail Resorts affiliates will handle your Personal Information in a manner consistent with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), and may also be subject to other countries’ privacy and data protection laws that impose requirements similar to the APPs.

Contact Us

If you have questions about this Privacy Policy or our data security practices, or need to access this Privacy Policy in an alternative format due to a disability, please contact:

The Vail Corporation dba Vail Resorts Management Company

Attn: Privacy

390 Interlocken Crescent, Suite 1000

Broomfield, CO 80026

1-800-842-8062

DataPrivacy@vailresorts.com


Whistler and Blackcomb Mountains

Attn: Privacy

4545 Blackcomb Way,

Whistler, B.C. V8E 0X9

Canada

DataPrivacy@vailresorts.com

 

Perisher Blue Pty Limited
Attn: Privacy

PO Box 42,
Perisher Valley,
NSW 2624 Australia

1300 655 822 

privacy@perisher.com.au

 

 

WEBSITE TERMS AND CONDITIONS

Welcome to the websites of Vail Resorts. The Vail Corporation and its affiliates ("Vail Resorts", "we", "us", or "our") provide these websites to you, subject to the following Terms of Use ("Terms of Use"), which  govern your use of any of our websites containing a link to these Terms of Use (collectively, the “Sites”).  Please read these Terms of Use carefully before using our Sites. By using any of our Sites, you agree to these Terms of Use. If you do not agree to these Terms of Use, you should not use our Sites or the services we provide on them.

Privacy

By agreeing to the Terms of Use, you agree to the terms of our Online Privacy Policy, which is expressly incorporated into these Terms of Use. All personal data provided to us as a result of your use of these Sites will be handled in accordance with our Privacy Policy. 

Additional Terms and Agreements

We may also require you to follow additional rules or guidelines in order to sign up to use various special features or password-protected areas of our Sites, to make purchases or reservations on our Sites, to participate in certain promotions available through our Sites, or for other reasons. In such cases, you may be asked to expressly consent to additional terms, for example, by checking a box or clicking on a button marked “I agree.” This type of agreement is known as a “click-through” agreement. If any of the terms of a click-through agreement are different than the terms of these Terms of Use, the terms of the click-through agreement will supplement or amend these Terms of Use, but only with respect to the matters governed by the click-through agreement. In addition, certain policies or terms of sale may apply to online purchases or reservations made on our Sites, which may deemed accepted when you complete or confirm your purchase or reservation. All additional terms and click-through agreements as described in this paragraph are referred to as “Additional Terms.”

Vail Resorts Content

Our Sites contain text, graphics, video, audio, or other content provided by Vail Resorts or its partners (collectively, “Vail Resorts Content”) and such content is protected under applicable intellectual property laws.  All Vail Resorts Content and related intellectual property rights are the property of Vail Resorts or the material is included with the permission of the rights. Vail Resorts grants you permission and license to lawfully access and use these Sites and to display, print, or download one copy of the Vail Resorts Content on any single computer for your personal, noncommercial use only, provided that you (a) do not modify the Vail Resorts Content; (b) you retain any and all copyright and other proprietary notices contained in the Vail Resorts Content; and (c) you do not copy, post, distribute or transmit the Vail Resorts Content on any other website, via any network computer or broadcast the Vail Resorts Content in any media.

You expressly recognize and agree that Vail Resorts' trademarks, including our resort and hotel names and logos (the "Vail Resorts Marks") are the sole property of Vail Resorts. You are not authorized to display or use the Vail Resorts Marks or the trademarks, product names, company names, logos, service marks and/or trade dress of any other owners featured on our Sites without the prior written permission of the owner.

Any applicable software you may download from or access on our Sites, including any files, images, or data accompanying the software (collectively, the "Software") are licensed to you by Vail Resorts for the limited use described in the preceding paragraph. Vail Resorts transfers no right, title or interest in the Software to you. Vail Resorts retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decode, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form.

Content You Submit to the Sites

Some of our Sites may provide you with the ability to add, create, upload, submit, distribute, post, or share on or through the Site, content, including without limitation information, website links, opinions, photos, profiles, graphics, videos, and audio clips (“User Content”). For example, the Epic Mix service allows you to upload your photographs to the Epic Mix Site for posting and sharing through your Epic Mix account.

By posting any User Content on the Site, you expressly grant, and represent and warrant that you have the right to grant, to Vail Resorts a non-exclusive, irrevocable, worldwide, transferable, royalty-free, perpetual license to publicly display, publicly perform, reproduce, distribute, create derivative works, and sublicense your User Content in any manner or through any media now known or later developed without any payment to you.  

Vail Resorts may choose, in its sole discretion, to pre-screen, edit, refuse, move or remove any User Content posted to the sites. You agree that exercise of that discretion by Vail Resorts does not convert the User Content into Vail Resorts Content.

Conduct

You agree to not use the Sites to:

(a) upload, post, e-mail or otherwise transmit any User Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, offensive, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; 

(b)  engage in or facilitate harassing conduct aimed at any other person or entity;

(c)  harm minors in any way; 

(d)  impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; 

(e)  forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Sites; 

(f)  upload, post, e-mail or otherwise transmit any User Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); 

(g) upload, post, e-mail or otherwise transmit any User Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; 

(h) upload, post, e-mail or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; 

(i) upload, post, e-mail or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; 

(j) interfere with or disrupt the Sites or servers or networks connected to the Sites, or disobey any requirements, procedures, policies or regulations of networks connected to the Sites; 

(k) violate any applicable local, state, national or international law, and any regulations having the force of law. 

Special Considerations Related to Epic Mix™

Vail Resorts provides the option for you to share your experiences at our resorts with others through your Epic Mix account and the Epic Mix mobile applications. If you open an Epic Mix account, you understand that Vail Resorts will collect and maintain information related to your use of your ski pass at our resorts. Vail Resorts publishes that information to your Epic Mix account in order to provide the Epic Mix service to you.  If you agree to have your picture taken by one of our professional photographers, we will upload the photographs to your Epic Mix account in order to provide you with the Epic Mix photography services. We will also collect and publish the User Content, such as your personal photographs, that you submit in connection with your Epic Mix account.

The Epic Mix service allows you to share content through various platforms, websites, and mobile applications, including Facebook and Twitter. You understand that Vail Resorts does not control what information gets published to those sites or who has access to that information. Those sites are managed by third parties and governed by the term of use and privacy policies published on those sites. 

Epic Mix allows you to upload and share photographs and tag or identify other Epic Mix users in a photograph. You agree not to tag users without their consent. You agree not to post a photograph of a minor child or tag a minor child in a photograph without the consent of that child’s parent or guardian. If a user requests that you remove a photo containing their image or delete a tag, you will do so immediately.  Vail Resorts reserves the right to remove photographs or tags at its discretion.

You understand that when you publish User Content to Epic Mix using the “public” setting (including posting photographs), it means you are allowing anyone to access and use that User Content.

You understand that Epic Mix allows you to manage who can see User Content and other information in your Epic Mix account. To learn more about managing your Epic Mix account settings, visit our Epic Mix Privacy FAQ.

Copyright Infringement Complaints

Vail Resorts respects the intellectual property of others, and we ask our users to do the same. If you believe that content on the Sites infringes your work, or the work of a third party for whom you are authorized to act, please send a notice of the alleged infringement to Vail Resorts’ copyright agent including all of the following information, pursuant to the Digital Millennium Copyright Act of 1998 (“DMCA”):

• An electronic or physical signature of the intellectual property owner, or an agent authorized to act on behalf of the owner; 
• A description of the work that you claim has been infringed, including the URL, website location, or other identifying characteristics; 
• Your name, company name, address, telephone number, fax number, and e-mail address (and, if you are not the owner of the intellectual property, the name of the owner); 
• A statement by you that you have a good-faith belief that the described use of the work is not authorized by the intellectual property owner, its agent, or the law; 
• A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are either the intellectual property owner or an agent authorized to act on behalf of the intellectual property owner.

Please send the notice of alleged infringement by any of the following:

            Attn: Copyright Agent 
            U.S. Mail: The Vail Corporation
            390 Interlocken Crescent 
            Broomfield, Colorado 80021
            E-mail: comments@vailresorts.com  (please include “attn: Copyright Agent” in the subject line)
            Fax:   (303) 404-6422

VAIL RESORTS TERMS OF USE FOR USER GENERATED CONTENT

Vail Resorts, Inc. and its subsidiaries and affiliates (together, “Vail Resorts”) reaches out to social media users to seek their permission to feature our favorite content on our various websites, social channels, and other Vail Resorts’ marketing and advertising media (collectively, the “Sites”), and other advertising outlets including paid advertising. You are reading this because Vail Resorts has requested your permission to use your social media content in this way.

If you choose to allow us to use your social media content (such as photos, text, graphics, audio, or video), including your name, profile information and location information associated with such content (collectively, “User Content”) by replying to Vail Resorts’ request with the hashtag #MyEpicPic, you agree to these Terms of Use and to Vail Resorts’ Online Privacy Policy located at snow.com/footer/privacy.aspx.

In addition, to the extent your User Content is displayed on the Sites you will also be subject to the Terms of Use for the Sites located at snow.com/footer/terms-and-conditions.aspx. If you do not agree to all of the terms of these Terms of Use, please do not submit User Content in response to a Request. Vail Resorts reserves the right to alter these Terms of Use without advance notice by posting a revised Terms of Use. Accordingly, you should review the Terms of Use each time you grant permission to Vail Resorts to feature your User Content.

Prohibited Content

Vail Resorts’ policy is that it does not accept any User Content that is libelous, defamatory, harassing, threatening, bigoted, racist, hateful, violent, vulgar, obscene, pornographic, or otherwise offensive or that harms or can reasonably be expected to harm any person or entity, whether or not such material is protected by law. You agree and represent and warrant that the User Content complies with this policy.

Age of Majority

By submitting your User Content, you confirm that you are at least the age of your majority in your state of residence. Ownership

You agree and represent and warrant that you own or have the necessary rights and permissions including, without limitation, all copyrights, music rights, and publicity rights (with respect to any person) contained in the User Content, without the need for payment to any other person or entity, to use and exploit, and to authorize Vail Resorts to use and exploit your User Content in all manners contemplated by these Terms of Use. You further agree to indemnify and hold Vail Resorts harmless from any claims or expenses (including attorneys’ fees) by any third party arising out of or in connection with our use and exploitation of you User Content resulting from a breach of these Terms of Use.

License

You retain ownership of any User Content you submit to Vail Resorts in response to a Request and grant to Vail Resorts and its respective agents, licensees, sublicensees, contractors, successors, and third-party service providers, and their respective retail partners, marketing or public relations agencies, and other affiliates (the “Licensed Parties”) a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sublicensable right to use, reproduce, transmit, print, publish, publicly display, exhibit, distribute, redistribute, copy, index, comment on, modify, transform, adapt, translate, create derivative works based upon, publicly perform, publicly communicate, make available, and otherwise exploit any User Content, in whole or in part, in all media formats and channels now known or hereafter devised (including in connection with Vail Resorts services or goods and on the Sites, any Vail Resorts Properties, third-party websites, social media pages, paid advertising in any medium (including broadcast), services, applications, and/or platforms), in any number of a copies and without limit as to time, manner, and frequency of use, without further notice to you, without attribution (to the extent this is not contrary to mandatory provisions of applicable law), and without the requirement of permission from or payment to you or any other person or entity.

Unsolicited Ideas Policy

Vail Resorts does not accept or consider unsolicited creative ideas, suggestions or materials. In connection with any User Content you submit to Vail Resorts – whether or not solicited by Vail Resorts -- you agree that any creative ideas, suggestions or other materials you submit are not being made in confidence or trust and that no confidential or fiduciary relationship is intended or created between you and Vail Resorts in any way, and that you have no expectation of review, compensation or consideration of any type. This policy applies without limitation to any User Content you submit in response to a Request.

Miscellaneous

These Terms of Use are personal to you and may not be assigned or transferred by you for any reason without the prior written consent of Vail Resorts. These Terms of Use are governed by and interpreted in accordance with the laws of the State of Colorado. Exclusive jurisdiction and venue for any legal proceedings related to these Terms of Use shall be in the state and federal courts located in Denver, Colorado. If we fail to enforce any provision of these Terms of Use, it will not be considered a waiver of our rights. If any portion of these Terms of Use is to be unenforceable, then the remaining clauses and provisions will remain in full force and effect. These Terms of Use, including Vail Resorts’ Online Privacy Policy and the Terms of Use for the Sites constitute the entire agreement between you and Vail Resorts regarding your submission of User Content, superseding any prior agreements between you and Vail Resorts with regard to your submission of User Content. All of Vail Resorts’ rights and obligations under these Terms of Use are freely assignable by Vail Resorts in connection with a merger, acquisition, or sale of assets.

LODGING, CAR RENTAL, SHUTTLE, EQUIPMENT RENTAL, PACKAGE POLICIES

 ADVISORY

THESE POLICIES ARE EXPRESSLY SUBJECT TO THE LIFT ACCESS PRODUCTS TERMS OF SALE. PLEASE BE ADVISED THAT YOUR PURCHASE OF A SEASON PASS OR OTHER LIFT ACCESS PRODUCT MEANS THAT YOU ARE SUBJECT TO THOSE TERMS OF SALE, INCLUDING WITHOUT LIMITATION THE FORUM SELECTION, RELEASE/SOLE REMEDY, LIMITATIONS ON LIABILITY, AND CLASS ACTION AND JURY WAIVER PROVISIONS SET FORTH THEREIN.

DEPOSIT AND CANCELLATION POLICIES – Lodging Policies Vary by Property:

See list of applicable properties

April 17 - November 2, 2022*

Deposit: $49 deposit that is non-refundable when reservation is made.

Final Payment:
Full and final payment is due 48 hours prior to arrival, at which time the reservation is non-refundable and non-changeable.

Cancellation:
Reservations cancelled at least 48 hours before arrival are fully refundable*. Any changes made to a reservation within the 48-hour window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).

*See applicable properties listed below.

November 3, 2022 - December 15, 2022*

Deposit: First night payment in full. Non-refundable when reservation is made.

Final Payment: Full and final payment is due 30 days prior to arrival, at which time the reservation is non-refundable and non-changeable.

Cancellation: Reservations cancelled at least 30 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 30-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).
*See applicable properties listed below.

December 16, 2022 - January 7, 2023*

Deposit: First night payment in full. Non-refundable when reservation is made.

Final Payment: Full and final payment is due 45 days prior to arrival, at which time the reservation is non-refundable and non-changeable.

Cancellation: Reservations cancelled at least 45 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 45-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).

*See applicable properties listed below.

January 8, 2023 - April 9, 2023*

Deposit: First night payment in full. Non-refundable when reservation is made.
 
Final Payment: Full and final payment is due 30 days prior to arrival, at which time the reservation is non-refundable and non-changeable.

Cancellation: Reservations cancelled at least 30 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 30-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).

*See applicable properties listed below.

April 10, 2023 - November 22, 2023*

Deposit: $49 deposit that is non-refundable when reservation is made.

Final Payment:
Full and final payment is due 48 hours prior to arrival, at which time the reservation is non-refundable and non-changeable.

Cancellation:
Reservations cancelled at least 48 hours before arrival are fully refundable*. Any changes made to a reservation within the 48-hour window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).

*See applicable properties listed below.

November 23, 2023 - December 14, 2023*

Deposit: First night payment in full. Non-refundable when reservation is made.

Final Payment: Full and final payment is due 30 days prior to arrival, at which time the reservation is non-refundable and non-changeable.

Cancellation: Reservations cancelled at least 30 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 30-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).

*See applicable properties listed below.

Cancellation policy varies by property. View your specific policy at time of booking prior to completing your purchase.