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Keystone Lodge & SPa

Keystone Lodge & Spa Frequently Asked Questions

Your resort fee includes Wi-Fi access in guest rooms and public areas; access to spa amenities, pool, hot tubs, and 24/7 fitness center; equipment valet to securely store your skis, snowboards, bicycles and golf clubs; Business Center access; in-room filtered water and snacks, restocked upon request; access to on-call courtesy shuttle service, which offers direct transportation to/from designated stops within Keystone Resort (hours may vary season to season); bell service upon request; local and toll free calls from guest rooms.

 
For stays 3 nights or longer, we provide housekeeping every other day. Additional cleaning can be requested for a fee through the front desk.
 
The Lodge offers two on-site eateries: The Lakeside Deli and the BigHorn Bistro & Bar. Grab and go breakfast and lunch options, as well as specialty coffees are available at the Lakeside Deli on Friday-Saturday from 7am-1pm and Sunday-Thursday from 7am-10am. Dog-friendly patio seating is available in the summer. The BigHorn Bistro & Bar offers a variety of dinner options, as well as alcoholic and non-alcoholic drink options. The BigHorn is currently open from 5pm-10pm. The kitchen closes at 9pm.
The outdoor heated pool, indoor and outdoor hot tubs, dry sauna and eucalyptus steam room are open 9am-10pm for hotel guests. Your room key can be used to access these amenities after the spa closes.
You can book a spa treatment online at keystoneresort.com/spa, or by calling 970-496-4118. Advanced reservations are recommended, especially during winter months. 
 
  • Fitness classes are offered daily at Studio K. Reservations are required. 
  • Visit Studio K for schedule. 
Keystone offers complimentary shuttles throughout the resort. Shuttles run on a regular winter schedule (check KeystoneResort.com or the front desk for the full schedule) or on-call during the summer season. During the summer, to request a shuttle, please speak with our Front Desk or dial extension 4200 from in-room phones or 970-496-4200. All shuttles pick up and drop off at Keystone Lodge front entrance.
There is not a laundry facility on-site and no dry-cleaning services are available.
We are not currently offering on call room service, but In-Room Dining is now available for Breakfast! The menu can be found on the TV in your room. Please call or text the front desk before 9PM to place your order. It will be delivered to your room by 8AM the next morning!
  • There is an ATM located on the 2nd floor of the Keystone Lodge in front of the Lakeside Deli.
  • Ice Machines can be found every floor.
  • Drink vending machines are located on every floor and snack vending machines are located on the 2nd and 5th floors.
In the event of a medical or safety emergency, please call 9-1-1
 
  • Please include the name of the guest.
  • Attention to “Keystone Lodge and Spa”.
  • To ship with FedEx or UPS—Ship to 0633 Tennis Club Road, Keystone, CO 80435
  • To ship with US Mail—Ship to PO Box 38, Keystone, CO 80435
River Run Village is located 1.5 miles away from the Keystone Lodge, just a short shuttle ride away! Gondola or Lift Tickets can be purchased at the Ticket Office in River Run, or from KeystoneTickets.com. Tickets are available for skiing/snowboarding (Winter), Biking (Summer) and scenic foot passenger tickets (Winter & Summer). Keep an eye out on our website for events that include free rides up the gondola, like Friday Afternoon Club on select Summer Fridays with live music and games!
 
With so much to do here in Keystone, our Activities & Dining team is ready to help you book exactly what your friends and family wants! They can be reached via phone at 970-496-4386 or online at KeystoneResortActivities.com. Check out our Play Guide, available at the front desk for more information!
 

Yes! We love to see our furry friends here, though if you choose to, please keep in mind the following:

  • Dog Rooms are located on the 1st floor of the Lodge—this means you will have a walk-out patio to easily let your pup outside!
  • All Dog Rooms have two queen beds, so please book accordingly.
  • There is a nightly pet fee of $35 for one dog or $45 for two dogs.
  • There is no weight limit for dogs, though there may only be two dogs per room maximum.
 

After checking into your room, you may park your vehicle in the large open-air lot located across the street. As a guest of Keystone Lodge & Spa, you'll receive a discounted parking rate of $15 per night (Regularly $25 per night)

All guest rooms are equipped with a mini refrigerator, Keurig coffee maker, humidifier, hair dryer, iron/ironing board and a fan. Rooms at the Keystone Lodge are not equipped with air conditioning, as the naturally cool mountain air at nights can serve as an alternative.
 
Your luggage can be stored at the Keystone Lodge until you are ready to depart or your shuttle leaves. This includes bikes and other large storage items.
 
Roll-away beds can only be placed in rooms with one king bed and no balcony. They are available for $25 per night.
Black and white printing is available upon request at the Front Desk