Deposit and Cancellation Policy

LODGING, CAR RENTAL, SHUTTLE, EQUIPMENT RENTAL, PACKAGE POLICIES

Conference Reservations: Group and Conference reservations are not available for on-line booking. Please call 800-258-0437 to make your reservation.

Deposit: A deposit of one nights lodging plus tax per reservation is due at time of booking.

Final Payment for reservations outside of ski season (Mid-April through October): Full and final payment is due 7 days prior to arrival and is automatically charged at that time. Reservations that are booked inside 7 days from arrival date are charged full and final payment at time of booking. All final payments are non-refundable.

Final Payment for reservations inside of ski season (November through Mid-April): Full and final payment is due 21 days prior to arrival and is automatically charged at that time. Reservations that are booked inside 21 days from arrival date are charged full and final payment at time of booking. All final payments are non-refundable.

Cancellation for reservations outside of ski season(Mid-April through October): Cancellation outside 7 days of arrival is subject to first night's stay plus tax processing fee per reservation. Cancellations made 7 days or less to arrival are subject to forfeiture of full payment. No shows, late arrivals and early departures are charged the entire amount for the reserved stay. No refunds will be issued on unused package components.

Cancellation for reservations in ski season(November through Mid-April): Cancellation outside 21 days of arrival is subject to first night's stay plus tax processing fee per reservation. Cancellations made 21 days or less of arrival are subject to forfeiture of full payment. No shows, late arrivals and early departures are charged the entire amount for the reserved stay. No refunds will be issued on unused package components.

Exceptions: Exceptions to the above cancellation policies are made for United States military personnel with proof of deployment. Military personnel should call 1-866-RMT-BLUE for more information.

Surcharge: Your package includes a 5.9% surcharge, and applicable taxes thereon. Surcharge and taxes are subject to change without notice. This surcharge is added to your bill to contribute to the operation of the Keystone Conference Center.

 

This site may contain technical inaccuracies and typographical or other errors in connection with information displayed on the site, including without limitation rates, fees, or availability applicable to your transaction. Vail Resorts assumes no responsibility or liability for such errors, inaccuracies, or omissions. Vail Resorts shall have the right not to honor reservations or information affected by such errors, inaccuracies, or omissions. Vail Resorts shall have the right to make changes, corrections, cancellations, and/or improvements to such information or reservations based on such information, at any time, including after confirmation and/or payment of a reservation.

LIFT TICKET POLICY

All lift ticket products are non-transferable and non-refundable. Online PEAKS rates are only available online. Additional days purchased at the ticket window must be purchased at the window rate. When you purchase lift tickets, you will automatically be enrolled in the Vail Resorts "Peaks" loyalty program, at no cost to you. You will receive program information by standard mail and will be offered the chance to decline.

AIRLINE RESERVATIONS POLICY

Airline tickets are non-transferable and non-refundable. Change fees and/or increased fares will be applied when a reservation is modified. Once the ticket has been purchased the name on the ticket cannot be changed.

It is the responsibility of all adult passengers to present valid photo identification upon check-in with their airline. If you are a member of your airline's frequent flyer or other reward club, please present your club number upon check-in. Vail Resorts asks that all passengers reconfirm their flights, with the airlines directly,  24-hours prior to their departure.

Prices are per person, and include all taxes & fees in USD. Airline baggage fees may apply and are not included in the price. 

(NOTE: children's ski and snowboard lessons require helmets)

CHILD CARE/NURSERY & CHILDREN'S SKI SCHOOL POLICIES

  1. Your Credit Card may be charged up to 48 hours prior to your arrival.
  2. Changes or cancellations can be made by calling (970) 496-4181 or +1 (970) 496-4170.
  3. Lesson reservations must be cancelled at least 24 hours before the scheduled lesson start time, or a cancellation fee will be imposed. If you cancel within the 24 hour period and a $100 processing fee will be charged. The cancellation fee may be waived if the lesson is re-booked for an alternate date. You can change or cancel your reservation by calling (970) 496-4181 or +1 (970) 496-4170 or in person at one of our sales offices. Lessons are non-refundable due to weather.
  4. All guests must check into their program by 9:15 to ensure that their reservation can be fulfilled

* No refunds will be given due to weather.
* No refunds will be given for unused days.
* You will be required to sign a VAIL RESORTS SKI SCHOOL ASSUMPTION OF RISK, HOLD HARMLESS, RELEASE OF LIABILITY.

IMPORTANT: Children age 12 and under must wear a winter sport protective helmet while participating in ski and snowboard school. In addition, children over the age of 12 who participate in designated children's classes or programs must wear a helmet. Rental helmets are available at our children's ski and snowboard school locations for your convenience.

While helmets may reduce or mitigate the severity of some head injuries, their use does not guarantee safety and will not prevent certain injuries. The Resort reminds you that every winter sport participant shares responsibility for his or her safety and for that of others using the ski area facilities.

Always show courtesy to others and be aware that there are elements of risk in skiing and snowboarding that common sense and personal awareness can help reduce. Know your ability level and stay within it. Become familiar with and observe “Your Responsibility Code” and share with other skiers and snowboarders the responsibility for a great skiing or snowboarding experience.

ADULT SKI SCHOOL POLICIES

  1. Your credit card will not be charged at the time of your online purchase and may be charged up to 48 hours prior to your arrival.
  2. Changes or cancellations can be made by calling the Ski School office: (970) 496-4170.
  3. Lesson reservations must be cancelled at least 24 hours before the scheduled lesson start time, or a cancellation fee will be imposed. If you cancel within the 24 hour period and a $100 processing fee will be charged. The cancellation fee may be waived if the lesson is re-booked for an alternate date. You can change or cancel your reservation by calling (970) 496-4170  or in person at one of our sales offices. Lessons are non-refundable due to weather.
  4. All participants must check into their program location on time to ensure that their reservation can be fulfilled.

* No refunds will be given due to weather.
* No refunds will be given for unused days.
* You will be required to sign a VAIL RESORTS SKI SCHOOL ASSUMPTION OF RISK, HOLD HARMLESS, RELEASE OF LIABILITY, for participants between the ages 14-17 years, a legal guardian must sign the Agreement mentioned above.

PRIVATE LESSON REQUEST POLICIES

Reservation Request and Cancellation Policy

  1. Your online transaction is a Reservation Request. This product will appear as "Purchased" in the Trip Folder when the request is sent, not when payment is completed.
  2. You will be contacted by a Ski School Agent prior to your arrival and you'll receive a confirmation email from ski school for this Reservation Request. If you do not receive a confirmation email, your request may not have been received. If this occurs please contact the Ski School office: (970) 496-4170.
  3. Your credit card will not be charged at the time of the online purchase, and will be charged up to 48 hours prior to your arrival.
  4. Changes or cancellations can be made by calling the Ski School office: (970) 496-4170.
  5. Lesson reservations must be cancelled at least 24 hours before the scheduled lesson start time, or a cancellation fee will be imposed. If you cancel within the 24 hour period and a $100 processing fee will be charged. The cancellation fee may be waived if the lesson is re-booked for an alternate date. You can change or cancel your reservation by calling (970) 496-4170 or in person at one of our sales offices. Lessons are non-refundable due to weather.
  6. All participants must check into their program location on time to ensure that their reservation can be fulfilled.

* No refunds will be given due to weather.
* No refunds will be given for unused days.
* You will be required to sign a VAIL RESORTS SKI SCHOOL ASSUMPTION OF RISK, HOLD HARMLESS, RELEASE OF LIABILITY, for participants between the ages 14-17 years, a legal guardian must sign the Agreement mentioned above.

SEASON PASS POLICY

SEASON PASS DEPOSIT & CANCELLATION POLICY
 
BY PUTTING $49 DOWN I UNDERSTAND THAT I AM COMMITTING TO BUY THE PASS(ES) FOR THE 2018/2019 SEASON. I UNDERSTAND THIS $49 PAYMENT IS NON-REFUNDABLE. I agree the credit card provided will be authorized for the remaining amount of the Season Pass product purchased. The remaining balance will be automatically charged to my credit card on or around September 15, 2018. Once the $49 initial payment has been made, the $49 initial payment cannot be cancelled or refunded, nor can the pass purchase be cancelled or refunded. In the event the total price of the Season Pass product is lowered prior to the start of the 2018/2019 ski season, the remaining amount due will be reduced by the amount of the total price lowered. I agree to provide a valid email address for the express purpose of receiving communications regarding this transaction. I understand this is the only manner by which I will receive such communications.
 
THIS PASS IS NON-TRANSFERABLE AND MAY NOT BE RESOLD. The pass may be confiscated and not re-issued if, in the sole judgment of the ski area operator, the pass holder: 1) acts in a manner that could endanger the safety of any person; 2) violates the law; 3) provides ski lessons or related services for compensation; or 4) engages in fraud or misconduct or creates a nuisance. Re-issued passes may be subject to a replacement fee. The pass holder acknowledges his or her affirmative duty to immediately notify the ski area operator and authorities if the pass is lost or stolen and that failure to do so may result in loss of skiing privileges. The pass holder also acknowledges that this pass is non-refundable unless Pass Insurance has been purchased.
 
Restrictions may apply. For complete details on restrictions and blackout dates please visit epicpass.com or ask a sales representative. Child is defined as 5-12. Teen is defined as 13-18. Adult is defined as 13+ (if no teen product) or 19+. For questions, call 970.754.0008. Pass processing is not available at Arapahoe Basin.