Frequently Asked Questions
There are plenty of questions, concerns, and queries relating to EpicMix. Below are a few answers to the most commonly asked questions about EpicMix. For additional EpicMix stories and information, including how to make the most out of EpicMix, please check out the EpicMix blog posts on Buzz.
How do I set up my EpicMix account?
To set up an account, follow these easy steps:
- Go to epicmix.com
- Select "Start Now"
- Select "Continue" to register for your EpicMix account
- Enter your 10-digit pass number
- Enter your last name exactly as it appears on your pass
- Enter your home zip code
- Check "Terms & Conditions"
- Select "Next"
- If you receive the following message, "The pass number is already linked to an online account. Please login to your account" then you already have an account login.
- Select the "Login to your account" hyperlink. Your account username and password will be the same username and password used to access other Vail Resorts sites such as snow.com
- If you've forgotten your username or password, click on "Forgot your username or password?" and enter either your username or pass number.
If I still have questions or need help logging in to EpicMix, where should I go?
You can go to the EpicMix Facebook page and click on "Support Center" on the left side of the page or email epicmixinfo@vailresorts.com. If your question is still not answered, please call our customer service department at 800-842-8062.
What passes and lift tickets have EpicMix?
All Vail Resorts season passes, PEAKS cards, and cards with an RF logo on the back are equipped with EpicMix and begin capturing stats automatically and seamlessly as soon as you hit the slopes. No sign-up or registration is required. Vail Resorts is replacing nearly all paper lift tickets with durable and reusable "smart" lift passes at all six mountain resorts. So, all lift tickets purchased directly from Vail Resorts will be on hard card media, or "smart" lift passes.
What resorts have EpicMix?
Vail, Beaver Creek, Breckenridge, Keystone, Heavenly and Northstar will all have EpicMix for the 2011/12 season. Arapahoe Basin will not have EpicMix at this time.
How do I see my stats?
EpicMix will automatically start capturing your stats on your first day on the slopes. Once you have access to a computer or mobile device, login to your online account. If you do not have an online account, register now.
How does EpicMix track my vertical feet?
EpicMix calculates your vertical feet based on your lift rides on the mountain. The difference between the elevation of the top of the lift you got off of, and the elevation of the bottom of the lift you get on next, equals the vertical feet covered by that run. When you leave for the day, and stop riding lifts, EpicMix registers that you have left the mountain and can add the vertical feet covered on your last run of the day to the day's total.
How do I earn pins?
Based on your activity and exploration on the slopes, you will earn pins. Pins are determined by where, when and how often you ski and ride at all six resorts. And, this season we are telling users how pins can be earned on epicmix.com.
Can I use EpicMix on my phone?
Yes. EpicMix's mobile apps are compatible with all web-connected phones with an internal browser. EpicMix will automatically default to the proper mobile website for easy viewing. With EpicMix's mobile apps, you can view, track and share your stats anywhere and anytime, even when on the mountain. The iPhone and Android apps will go live November 4, 2011. The Android app has a minimum requirement of OS 2.1.
Does EpicMix have an iPad app?
No, not at this time. But you can view the mobile website on the iPad or use the iPhone app on the iPhone.
Can I connect EpicMix with my social media accounts?
Yes. You can connect EpicMix with your Facebook and Twitter accounts, and later this season, with the most popular photo storage sites (e.g. Flickr, Snapfish and Shutterfly).
How do I connect with friends/family on EpicMix?
There are two ways to connect with your friends and family:
1. If you and your family are listed as one household, your family members will automatically display within your EpicMix account.
2. Log in to EpicMix and connect with your Facebook account. You'll be able to easily see and add all of your Facebook friends who are on EpicMix.
Can my kids participate in EpicMix?
Yes. Kids' stats will be automatically captured as long as their pass or ticket is RF enabled. An adult needs to add the child to their family and their stats will then be accessible. Children under the age of 13 cannot share via Facebook. Facebook is available for users 13 years of age or older.
Can a child under 13 open EpicMix accounts?
No. Children can participate in EpicMix, but Vail Resorts will not allow a child under 13 to open his or her own account. A parent with an EpicMix account may grant his or her child access to EpicMix and create a private account for that child, which is attached to the parent's account. In setting up their child's account, parents will only be able to enter a first name and select a fun, cartoon avatar for their child's identity.
Will my kid's information be shared on the web?
Children's access to EpicMix will be private and have limited features. Children's accounts will not link to Facebook or Twitter and only that child's immediate family will have access to share, or link to the child on EpicMix. Vail Resorts complies with COPPA, the Children's Online Privacy Protection Act, meaning that we will not collect information from children under the age of 13 without parental consent.
How do I edit my data if it was not correctly captured?
Simply go to your "Dashboard" and select the day in question. Above your "Newsfeed" you will be able to make any adjustments under "Add to my day".
Is EpicMix available for International Guests?
Yes, of course. International guests must call our call center at 970-496-4500 to set up an EpicMix account. They will be asked to provide the pass number.
Does EpicMix work at non-Vail Resorts mountain resorts?
No, currently EpicMix is offered only at Vail, Beaver Creek, Breckenridge, Keystone, Heavenly and Northstar.